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TikTok · 3 weeks ago

TikTok Shop - Experienced Product Manager, Automatic Customer Service Products

Seattle, WA

Full-time

Onsite

Senior Level

$157K/yr - $296K/yr

5+ years exp

TikTok is the leading destination for short-form mobile video. The Experienced Product Manager will lead the design and development of AI-powered customer service products, ensuring a safe and trustworthy marketplace while driving the product lifecycle and enhancing service quality.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Lead the design and development of AI-powered customer service products, including intelligent dialogue systems, automated forms, and self-service solutions. Drive the full product lifecycle, including strategy, requirements definition, development, testing, launch, and own the end-to-end impact and performance of the product

Analyze and abstract business requirements across different countries and markets, translating them into standardized, scalable capabilities. Collaborate with cross-functional and cross-regional teams to ensure seamless product delivery that meets diverse user needs

Define and track data-driven performance indicators, leveraging AI and advanced analytics to identify issues, uncover optimization opportunities, and drive continuous iteration to enhance intelligent service quality and efficiency

Identify and resolve team collaboration pain points by optimizing project processes, streamlining information sharing, and improving operational coordination to achieve technology-driven and operational excellence

Champion the use of cutting-edge AI technologies and innovative solutions to ensure the platform consistently delivers best-in-class service experiences for buyers, sellers, and creators, enabling smarter interactions, faster resolution, and higher satisfaction

Qualification

Product managementAI-powered solutionsCustomer service experienceE-commerce backgroundLearning agilityCommunication skillsCollaboration skillsProject management skillsProblem-solving skillsGrowth mindset

Required

5 years of product management experience, including at least 2 years in customer service or intelligent service domain

Hands-on experience with AI-powered solutions, such as automated customer service, AI chatbots, or intelligent self-service platforms, strongly preferred

Goal-oriented and self-driven, with strong curiosity, a growth mindset, and exceptional learning agility—especially in AI, automation, and emerging technologies

Excellent communication, collaboration, and project management skills, with the ability to break down and solve complex problems in fast-paced, cross-functional environments

Preferred

Background in e-commerce or marketplace platforms is highly desirable, with a proven ability to leverage technology, AI, and data to improve customer experience and operational efficiency

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)