ECLARO ยท 1 day ago
Endpoint Management Support Engineer
Albany, NY
Full-time
Onsite
Mid Level
$65/hr - $70/hr
4+ years expECLARO is a leading technology solutions provider seeking an Endpoint Management Support Engineer for their client in Albany, NY. The role involves providing advanced technical support, developing endpoint management strategies, and ensuring compliance with security policies while collaborating with IT professionals.
Staffing & Recruiting
Responsibilities
Troubleshooting and Issue Resolution - Diagnosing and resolving technical problems related to endpoints, including hardware, software, and network connectivity
Endpoint Management - Managing and maintaining endpoint systems using tools like Microsoft MECM, MDM solutions (Jamf, Intune, etc.)
Software Deployment and Configuration - Ensuring proper installation and configuration of software on endpoints, including applications and operating systems
Security and Compliance - Implementing and maintaining security policies and configurations on endpoints to ensure compliance with organizational standards and regulatory requirements
Documentation and Reporting - Creating and maintaining documentation related to endpoint management processes and procedures, as well as generating reports on endpoint status and performance
Collaboration - Working with other IT professionals, such as architects, security administrators, and other workload administrators, to implement and maintain the organization's IT strategy
Automation - Designing and implementing automation solutions to improve the efficiency of endpoint management processes
Inventory/Asset Management - Maintaining accurate records of endpoint devices and their associated hardware and software
Manage Helpdesk Tickets - Utilize internal ticketing system to track, priorities, and resolve user support requests
After-Hours Support - Team members will periodically be required to provide technical assistance outside of standard business hours, including evenings and weekends
Travel - Team members will periodically be required to travel to different office locations to provide hands-on technical support for issues that cannot be resolved remotely
Qualification
Required
Minimum of a bachelor's degree in a professional specialty or similar discipline and a minimum of 4 years of IT support, desktop and endpoint administration, application management or related fields
An equivalent combination of advanced education, training, and experience will be considered
Microsoft Certified: Fundamentals, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Administrator Expert are preferred
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed are representative of the qualifications, knowledge, skills, and/or abilities required
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions
Knowledge & Application: Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is the fully qualified, experienced professional, journey-level position
Complexity & Problem Solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points
Collaboration & Interaction: Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters
Microsoft Intune Expertise - Strong understanding of endpoint management technologies, including Microsoft Intune, Windows Autopilot, and other relevant tools
Operating System Knowledge - Familiarity with various operating systems, particularly Microsoft Windows, Mac OS, Android, iOS, and their interaction with Intune
Microsoft Entra ID Knowledge - Ability to manage users and groups, conditional access, identity protection, as well as a strong understanding of IAM concepts like RBAC, PIM, SSO, and identity federation
Security Knowledge - Understanding endpoint security principles, including access control, encryption, and threat detection
Troubleshooting Skills - Ability to diagnose and resolve technical issues related to hardware, software, and network connectivity
Communication Skills- Excellent verbal and written communication skills to effectively interact with end users and other teams within the organization
Focus on Customer Service - A strong customer service mindset and ability to work closely with end users
Documentation/Analytical Skills- Strong documentation and critical thinking skills
Soft Skills - Understands mission, brand mindsets, and core values and can put the behaviors into practice
Preferred
Scripting - Knowledge of scripting languages like Microsoft PowerShell, and Microsoft Graph API can be beneficial in automating tasks and troubleshooting issues with end-user devices and Microsoft Intune
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
1001-5000 employees
H1B Sponsorship
ECLARO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
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