Kpler · 2 days ago
Head of Customer Success - Governments & Public Sector
Washington, United States
Full-time
Onsite
Lead/Staff, Director/Executive
$148K/yr - $173K/yr
2+ years expKpler is dedicated to helping clients navigate complex markets by simplifying global trade information and providing valuable insights. The Head of Customer Success for Governments & Public Sector will oversee a global team of Customer Success Managers, ensuring exceptional renewal performance and influencing customer outcomes through strategic leadership and support.
AnalyticsBig DataFinanceImage RecognitionInformation TechnologyOil and GasPredictive AnalyticsSoftware
No H1B
Security Clearance Required
Responsibilities
Manage and support a team of Customer Success Managers, providing coaching, development, and day-to-day leadership
Grow and retain key members of the team through effective performance management and career development
Hire new CSMs for the team as needed to support business growth
Manage the renewal pipeline, including forecasting renewal risk and driving mitigation strategies
Serve as the point of escalation for complex renewals or strategic customer relationships
Ensure the team’s book of business is consistently in an expansion-ready state
Represent and amplify the voice of the customer to internal stakeholders, influencing product and operational decisions
Qualification
Required
2+ years of leadership experience managing a Customer Success team
Experience managing global government accounts
Proven ability to lead and support a distributed team across diverse cultures and regions
Demonstrated experience growing, developing, and coaching senior-level CSMs
Excellent people management skills, with a track record of motivating and retaining high-performing team members
Strong capability in data analysis and identifying trends within customer health or usage data
Technical competence and confidence when discussing data-oriented topics with customers and internal teams
Highly customer-centric and product-oriented, focused on driving measurable customer outcomes
Empathetic communicator who understands both customer needs and employee perspectives
Ambitious and high-performing, striving to achieve exceptional results
Curious and forward-thinking, consistently seeking new ideas, opportunities, and improvements
A hands-on leader who actively engages with customers and the team—this is not a passive or 'wait and see' role
Preferred
Active TS/SCI clearance
Company
Kpler
Kpler is a fast-growing data & analytics firm on a mission to facilitate efficient and sustainable trade.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$201.56M2022-04-13Private Equity· $201.56M
Leadership Team
Jean Maynier
Co-Founder & CTO
Recent News
2025-11-12
2025-11-08
Company data provided by crunchbase