University of Houston · 3 weeks ago
Conference Services & Guest Housing Program Manager II
Houston, TX
Full-time
Onsite
Entry, Mid Level
$49K/yr - $56K/yr
1+ years expThe University of Houston is a leading institution focused on providing exceptional educational experiences. They are seeking a Program Manager II for Conference Services and Guest Housing to oversee operations, provide leadership for programs, and ensure high standards of service for clients.
E-LearningEducationUniversities
Responsibilities
Plans and develops procedures for administering a large or complex department or program
Manages fiscal activities, including procurement and budget analysis
Provides guidance to subordinate staff and evaluates performance
Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation
Creates and reviews reports of expenditures and activities
May administer grants and grant-related related communications, scholarships and other operations
Develops, implements and maintains appropriate policies and procedures
May serve as property custodian for the department
Performs other job-related duties as assigned
Leads the planning, coordination, and execution of conference and guest housing programs
Serve as the primary liaison for clients, ensuring seamless communication and outstanding service delivery
Lead process improvement initiatives aimed at enhancing customer service
Represent student housing on departmental and university committees to cultivate strong partnerships with campus stakeholders
Collaborate with marketing to maintain accurate and engaging web content and promotional materials
Develop and maintain tracking systems for housing activities, including conference services, guest housing, facilities operations, and customer service
Administer and optimize the conference management database, including form creation, data extraction, troubleshooting, and staff training
Design and implement efficient business processes for guest housing, food service, delivery services, and other campus partnerships
Prepare financial estimates and proposals for prospective conference groups; produce annual revenue projections for leadership reporting
Draft and manage contracts and agreements, ensuring compliance and timely approvals
Oversee billing activities inclusive of invoicing, resolution of financial discrepancies, and generating accurate financial reports for all conference-related activities
Supervise and guide staff in executing responsibilities related to conference and guest housing operations
Lead recruitment, selection, training, and performance management for conference services personnel
Support hiring and training initiatives across the department, fostering a collaborative and service-oriented team culture
Actively participate in departmental outreach activities, programming, and student staff training
Qualification
Required
Strong administrative and organizational skills with attention to detail
Demonstrated ability in critical thinking and problem-solving
Proven ability to work collaboratively and effectively within a team environment
Flexibility to manage multiple priorities and adapt to changing demands
Ability to manage high-pressure situations and meet deadlines
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite; willingness to learn new software applications
Experience in conference or event management, hospitality operations, or related administrative leadership roles
Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline
Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed
Requires a minimum of one (1) year of directly job-related experience
Preferred
Familiarity with process improvement initiatives, customer service, and fiscal management
Company
University of Houston
The doctoral degree-granting and largest university of the University of Houston system.
5001-10000 employees
H1B Sponsorship
University of Houston has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (107)
2024 (76)
2023 (80)
2022 (42)
Funding
Current Stage
Late StageTotal Funding
$9.3MKey Investors
National Institute for Innovation in Manufacturing BiopharmaceuticalsUS Department of EnergyCancer Prevention and Research Institute of Texas
2024-04-09Grant
2023-10-05Grant· $2M
2018-09-19Grant· $4M
Leadership Team
Arthur Conklin
Professor Emeritus
Brené Brown
Huffington Endowed Chair + Research Professor
Recent News
2025-12-04
2025-10-25
Company data provided by crunchbase