Technical Support Engineer jobs in United States
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Metronome · 1 day ago

Technical Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Metronome is the leading usage-based billing platform built for modern software companies. As a founding member of the technical support organization, you will provide world-class customer service, troubleshoot issues, and develop internal tools while collaborating closely with engineers and customer success teams.

BillingEnterprise SoftwareSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality
Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team
Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product
Design and assist in implementing a comprehensive knowledge base to assist customers with using our product

Qualification

Technical support experienceAPI integrationSQLScriptingTypescriptPythonRubyCustomer empathyTicketing systemsCommunication skillsProblem-solving

Required

3+ years of work experience in a highly technical support organization or in engineering
Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
Familiarity programming in one of Typescript, Python or Ruby
Strong written and verbal communication skills
A mindset of customer empathy and ability to solve challenging problems

Preferred

You have worked on modern enterprise software which is business critical
Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems

Benefits

Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued

Company

Metronome

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Metronome is a usage-based billing platform that helps companies to implement new business models and launch products faster.
dateFounded in 2019
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://metronome.com

H1B Sponsorship

Metronome has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (2)
2022 (2)

Funding

Current Stage
Growth Stage
Total Funding
$128M
Key Investors
New Enterprise AssociatesAndreessen HorowitzGeneral Catalyst
2025-12-02Acquired
2025-02-25Series C· $50M
2024-01-31Series B· $43M

Leadership Team

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Scott Woody
CEO
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Recent News

PYMNTS.com
Stripe Acquires Metronome to Enhance Metered Pricing Capabilities for AI Companies
2025-12-06
Payments Dive
Stripe to buy Metronome
2025-12-05
Silicon Republic
Irish-founded fintech Stripe to acquire US billing platform Metronome
2025-12-04
Company data provided by crunchbase