LingaTech · 1 month ago
Zendesk Administrator
Washington, DC, DC
Full-time
Hybrid
Mid LevelLingaTech is seeking an experienced Zendesk Administrator to manage and maintain all IT Asset Management (ITAM) activities within the Zendesk platform. The role involves overseeing ticket workflows, ensuring SLA compliance, and collaborating with teams to improve ITAM support processes.
Information TechnologySoftwareWeb Development
Responsibilities
Manage and oversee all ITAM-related tickets in Zendesk, ensuring accurate categorization, prioritization, and routing
Monitor, track, and enforce service level agreements (SLAs) across all ITAM tickets
Maintain accurate data synchronization between Zendesk and the Oomnitza ITAM platform
Generate, review, and distribute weekly reports on ticket status, trends, and SLA performance
Audit ticket data to ensure consistency, accuracy, and compliance with established processes
Develop, document, and continuously improve ticket management workflows and assignment processes
Serve as the primary point of contact for ITAM-related ticket management within Zendesk
Collaborate with technical and operational teams to resolve issues and optimize ITAM support processes
Qualification
Required
Proficiency with Zendesk and IT Asset Management (ITAM) platforms, demonstrating the ability to manage, track, and support IT asset–related workflows and ticketing processes
Preferred
Familiarity with SLA management and reporting tools, with experience monitoring service levels and producing operational reports
Company
LingaTech
LingaTech offers data analytics, web development, software development, and security services.
Founded in 2012
51-200 employees
H1B Sponsorship
LingaTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Kathir Ramalingam
President and CEO
Brian Kapp
Chief Technology Officer
Company data provided by crunchbase