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Service Champions Plumbing, Heating & AC · 3 weeks ago

Dispatcher, HVAC

Brea, CA

Full-time

Onsite

Entry, Mid Level

$22/hr - $26/hr

2+ years exp

Service Champions Plumbing, Heating & AC is a nationally recognized residential heating and air conditioning company serving Southern California homeowners. They are seeking a Dispatcher for the HVAC department to coordinate service requests, communicate with customers and field technicians, and ensure efficient operations.

Heating Ventilation and Air Conditioning (HVAC)Telecommunications

Responsibilities

Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians

Communication Point: Act as the main point of contact for field teams, customers, and management

Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction

Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations

Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents

Emergency Response: Coordinate emergency response efforts when necessary

Resource Allocation: Ensure efficient allocation of resources to meet operational demands

Collaboration: Work closely with other departments to streamline processes and improve service delivery

Qualification

Dispatching experienceCall center experienceHVAC experienceComputer proficiencyService Titan experienceCommunication skillsProblem-solving abilities

Required

2+ years of dispatching experience

Excellent verbal and written communication skills

Strong problem-solving abilities and a customer-centric mindset

Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Proficiency in basic computer applications and call center software

Preferred

Call center experience is highly preferred

HVAC, Plumbing, Electrical, or other service-based industry experience is a plus

Service Titan experience is a plus

Benefits

Hourly Pay + Bonus Potential

Health insurance: Comprehensive medical, dental, and vision coverage.

Retirement plan: 401(k) with company match.

Paid time off: Generous vacation, holidays, and sick leave.

Training and development: Ongoing opportunities for professional growth and advancement.

Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Company

Service Champions Plumbing, Heating & AC

Service Champions is the premier plumbing, heating and air conditioning company in Southern California, serving residential homeowners in all of Orange County, and parts of LA County, San Bernardino County, and Riverside County.

Founded in 2000

Brea, California, USA

201-500 employees