Getinge · 22 hours ago
Customer Service Representative I (Hybrid - Fraser, MI)
Fraser, MI
Full-time
Hybrid
Entry Level
$21.40/hr - $26.70/hr
1+ years expGetinge is a company dedicated to making life-saving technology accessible for more people. The Customer Service Representative is responsible for accurately responding to inquiries regarding orders, products, and pricing while providing excellent service and support to customers.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Hiring Manager
Melissa Valazza
Responsibilities
Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery
Understands the essentials of the assigned skills and applies knowledge and skills to complete a wide range of tasks
Assists the department in meeting customer needs and reaching department expectations
Completes required training and understand how to use tools available to recall necessary information
Documents conversations with customers according to procedure
Follows established procedures to meet customer needs
Qualification
Required
1-3 years Customer Service experience
Type 30 WPM
Demonstrated experience performing extensive research to resolve complex customer inquiries
Excellent written and verbal communication skills
Excellent time-management, prioritization, communication, and analytical skills
Ability to multitask effectively
Ability to work under targets and with deadline
Positive attitude, proactive engagement and solutions seeking
Intermediate Excel, Word, and Outlook skills
Preferred
4-year degree preferred
Previous experience in a heavy volume service environment (phone, email, internal communications) preferred
Benefits
Health, Dental, and Vision insurance benefits
401k plan with company match
Paid Time Off
Wellness initiative & Health Assistance Resources
Life Insurance
Short and Long Term Disability Benefits
Health and Dependent Care Flexible Spending Accounts
Commuter Benefits
Parental and Caregiver Leave
Tuition Reimbursement
Company
Getinge
Getinge identifies customer issues and promotes clinical and economic benefits and follow and support the customer decision process.
10001+ employees
H1B Sponsorship
Getinge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (2)
2022 (2)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$539.31M2017-10-19Post Ipo Equity· $539.31M
2002-06-28IPO
Leadership Team
C
Christoffer Å.
Chief Information Security Officer
Joanna Engelke
EVP Quality Compliance, Regulatory, Medical
Recent News
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2025-12-19
Company data provided by crunchbase