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Floor & Decor · 4 weeks ago

Senior Manager of Ecommerce Development & Operations

Atlanta, GA

Full-time

Hybrid

Senior Level

5+ years exp

Floor & Decor is focused on enhancing their digital platform, and they are seeking a Senior Manager of Ecommerce Development & Operations. This role is responsible for overseeing site operations and cross-functional delivery to optimize platform functionality and drive ecommerce revenue growth.

Home DecorHome ImprovementRetail

Hiring Manager

Iser Garcia

Responsibilities

Ecommerce Delivery & Operations: Lead planning and execution for ecommerce projects, managing site operations, Scrum processes, releases, and testing

Project Oversight: Develop and manage delivery plans, set milestones, and ensure successful completion of product development, QA, and release management activities

Incident Management: Triage production defects, oversee root cause analyses, and communicate business and customer impacts

Cross-Functional Collaboration: Partner with product management, IT, QA, development, operations, and third-party vendors to deliver high-quality digital experiences

Team Leadership: Manage and develop a cross-functional team spanning development, QA, and operations. Foster a culture of accountability, innovation, and continuous improvement

Vendor Management: Oversee relationships and contracts with ecommerce third parties and technology partners

Performance Monitoring: Ensure site performance, stability, and user experience meet business and customer expectations

Governance & Reporting: Manage change requests, provide regular project status updates, and ensure effective communication across stakeholders

Qualification

Ecommerce Operations ManagementAgile Software DevelopmentProject ManagementData-Driven Decision MakingVendor ManagementJira ProficiencyScrum Master CertificationEcommerce Technology FamiliarityContent Delivery Networks FamiliarityLeadership SkillsCommunication SkillsOrganizational Skills