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Bell Bank · 3 weeks ago

Processing Analyst

Fargo, ND

Full-time

Onsite

Entry, Mid Level

2+ years exp

Bell Bank is the largest family-and employee-owned bank in the upper Midwest, headquartered in Fargo, North Dakota. The Processing Analyst is responsible for managing operational, financial, and relationship management activities for health savings accounts and fintech accounts, ensuring accuracy and compliance in transactions and reporting.

BankingFinanceFinancial Services

Responsibilities

Responsible for the accuracy and integrity of bank account transactions, and investment recordkeeping and trading accounting system records

Process daily operational activities for HSAs and manage work accordingly to ensure that daily deadlines and Service Level Agreements are met

Review and research processing errors, identify resolution and coordinate resolution with WEX Health

Research, reconcile and correct balancing discrepancies between investment recordkeeping and investment account assets

Monitor and communicate overdrafts on bank accounts

Timely and accurately process financial trade information including demographic requests, investment buys, sells and liquidations and other requests from WEX Health

Process ACHs and wires to initiate and reconcile money movement between financial institutions and HCB

Establish and verify new employers

Assess and process monthly banking service fees. Track and ensure payment for invoiced fees are received

Prepare and distribute monthly reports to internal and external customers

Process daily withdrawal wires and monitor incoming deposit wires to ensure that daily deadlines and Service Level Agreements are met

Complete balance confirmation requests

Monitor and process interest rate changes

Complete month-end activities including verification and posting of interest, processing of interest and fee wires, and general ledger entries

Complete account reconciliations. Research and resolve any discrepancies

Monitor and communicate overdrafts on bank accounts

Process payment exceptions

Calcutate interest compensation and fees and ensures payment for invoiced fees are received

Review monthly customer complaint reports to ensure proper resolution. Forward Bell specific complaints to Compliance Department for review

Supply monthly and quarterly reports to Accounting Department

Complete Customer Identification Program (CIP) audits as defined per agreement

Coordinate the implementation for new HSA partners, and deposit network and fintech clients

Collect the required due diligence documentation for opening bank accounts

Prepare banking and treasury management service documents for signature and ensure the documents are accurately and properly executed

Establish bank accounts, investment recordkeeping and trading accounts, and customer records on all applicable systems based upon line of business

Coordinate with internal teams for establishment of treasury services and online banking training

Perform reviews to ensure all required documentation has been received and HSA partner and deposit network and fintech client were setup correctly

Provide courteous, prompt and accurate resolution to incoming phone calls and emails

Maintain a high level of professionalism and sense of urgency to ensure WEX and its partners, deposit network clients and fintech client expectations are consistently met

Promptly inform Operations Manager of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative course of action which may be taken

Complete bank account signer changes, bank account service additions and removals, and account closures

Continually review existing processes for improvement opportunities

Partner with leadership to develop, maintain and ensure processes and procedures are current

Contribute to department projects and initiatives in accordance with communicated expectations

Utilize problem solving skills, external resources and internal resources to resolve issues as efficiently as possible

Qualification

Account managementFinancial trade processingBank account reconciliationMicrosoft OfficeProblem-solving skillsOrganizational skillsTime managementCommunication skillsTeam player

Required

Bachelor's degree in business administration or similar field; or equivalent experience required

2-4 years of experience in account management

Knowledge of personal computers and related software programs including, but not limited to, Windows and Microsoft Office and ability to effectively use them is required

Strong organizational, research, analytical, problem-solving, time management skills, and attention to details and accuracy

Proven ability to prioritize, meet deadlines and work productively and efficiently in a high-volume work environment

Ability to be flexible in a dynamic environment, adapt to changing priorities and react to those changes productively

Ability to build strong relationships with people at all levels and communicate effectively and professionally with third parties, co-workers and customers

Ability to serve as a team player and is comfortable working with other professionals