Metrocare Services · 2 weeks ago
Business Support II (Bilingual Preferred)
Dallas, TX
Full-time
Onsite
Entry Level
$20/hr - $20/hr
2+ years expMetrocare Services is the largest provider of mental health services in North Texas, dedicated to serving individuals with developmental or mental health challenges. The Business Support Specialist II is responsible for coordinating clerical support, ensuring client satisfaction, and managing the flow of office operations for the assigned program.
Health CareHealth DiagnosticsHospitalMedicalMental Health
Responsibilities
Checks clients in as they arrive for their session, utilizing MyAvatar (clinical electronic health record) which notifies the therapist the client has arrived
Works with Leadership to ensure the Center’s therapy schedule is entered accurately within MyAvatar and manages status of visits from day-to-day in the system with applicable documentation
Maintains Scheduling Calendar in Avatar
Schedules future appointments, Cancels and Reschedules as needed
The first point of contact for all external and internal stakeholders is through telephone communication with the designated center
Screens and directs incoming calls to the appropriate partners, ensuring stakeholders who contact the designated center are connected with the right resources
Creates and maintains client records in MyAvatar or other electronic health record systems, including admission forms, program details, diagnoses, financial assessments, and managed care authorization information
Completes check of benefit status prior to each visit to determine co-pay, deductible, or self-pay status at start of service appointment
Responsible for cleanliness, presentation/set up of waiting room spaces
Gathers Medical Records as needed for client access to services
Completes Initial Eligibility and Benefits checklist for inquiring insurance clients
Referral of applicants, documenting their communication
Schedule monthly training or as needed at the direction of the Clinical Team
Completes attendance and program-specific logs monthly, communicate clients whose attendance is below 90% and collaborate with leadership on action plans
Copying, faxing, and all other general office duties
Scans in client documents into MyAvatar within three business days of receipt
Coordinate team supply needs in collaboration with program leadership to ensure timely and efficient resource availability
Attend regional and team meetings
Meets designated benchmarks and/or quality measures, missed appointments or required documentation
Performs other duties as assigned
Qualification
Required
High School Diploma
2 to 3 years of progressive customer service experience
Basic math skills required
Ability to work with reports and numbers
Ability to calculate moderately complex figures and amounts to accurately report activities and budgets
Ability to apply common sense understanding to carry out simple one or two-step instructions
Ability to deal with standardized situations with only occasional or no variables
Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint)
Ability to utilize Internet for resources
Basic level on MS Excel
Ability to use electronic health records (EHRs) to store and access client information
Preferred
Some college or technical school/training
Experience in an office or MH/MR setting
Benefits
Medical/Dental/Vision
Paid Time Off
Paid Holidays
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development allowance up to $2000 per year
Bilingual Stipend – 6% of the base salary
Many other benefits
Company
Metrocare Services
Metrocare is North Texas’ leader in mental health, developmental disability and substance abuse services.
1001-5000 employees
H1B Sponsorship
Metrocare Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.5MKey Investors
Communities Foundation of Texas
2025-06-26Grant· $2.5M
Leadership Team
John Burruss, M.D.
Chief Executive Officer
Kelli Laos
Chief Operating Officer
Recent News
2025-07-12
2025-06-27
Company data provided by crunchbase