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Bottomline · 1 day ago

Director of Account Management

Portsmouth, NH

Full-time

Onsite

Director/Executive

8+ years exp

Bottomline is a global leader in business payments and cash management, seeking a Director of Account Management to lead a team of Account Managers. This role is focused on driving client delight and revenue realization while building and maintaining key relationships with stakeholders.

SaaSSoftwareSoftware Engineering

Responsibilities

Lead Your Team to Maintain & Grow Our Client Base

Lead the Account Managers to become their clients’ trusted advisors; strategically developing client, vendor, and internal relationships

Drive the team to effective Business reviews, communicating status of value realization, identifying areas of opportunity, and resolving open issues

Leverage data to analyze and drive Account Manager performance as well as key client, vendor, and channel metrics (e.g. usage, transaction volume, vendor enrollment, etc.)

Develop the strategic vision for your team – how the team will grow, where to focus efforts, and how to put structures in place to maximize client delight and growth

Provide leadership and guidance by coaching, motivating, and leading team members to achieve their goals and develop professionally

Ensure rigorous attention to detail in SFDC and other business systems for tracking and reporting purposes; constantly evaluate process, reporting, and tools to improve efficiency and productivity

Collaborate with Key Internal Stakeholders

Proactively align internal stakeholders to drive success for clients, issue resolution, and revenue expansion opportunities

Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue

Deeply understand the Vendor Enrollment process, identifying areas for improvement that will drive efficiency, higher enrollment rates, and higher revenue

Advocate on behalf of your Account Managers & Clients within Paymode, collaborating across sales, vendor enrollment, marketing, product, implementation, operations, support and executive leadership teams

Facilitate open lines of communication between Product, the AM team, and Clients – communicating key needs, requirements, and value

Qualification

Management experienceData-driven processesSaaS experienceFinTech/Payments experienceCommunicationHighly organizedEfficiency focusTeam playerPositive attitude