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Tinker Federal Credit Union · 3 weeks ago

Account Resolution Specialist II

4140 I-40, Oklahoma City, OK 73108, USA

Full-time

Onsite

Mid Level

$23.71/hr - $23.71/hr

3+ years exp

Tinker Federal Credit Union is the largest and best credit union in Oklahoma, committed to diversity and professional development. They are seeking a Collector II, responsible for managing collections of outstanding accounts, resolving billing issues, and communicating with members to reduce delinquency.

BankingFinanceFinancial ServicesLendingNon Profit

Comp. & Benefits

Responsibilities

Responsible for collections of outstanding account receivable dollars from the existing member base, resolving member billing issues and/or reducing delinquency

Reducing the number of losses for TFCU while assisting members in the collections process

Frequent communication with various areas of TFCU as well as directly with the members through all lines of communication

Expected to use various skills to ensure each situation is handled properly and in compliance with internal and external policies

Providing information to members to understand credit

Managing their assigned collection queue(s) and could be required to aid and cover other cases and queues at various stages of the process not assigned to them when needed by the department

Providing various levels of documentation for later legal proceeding usage or testifying in court

Serves as a mid-tier/experienced member of the team and trains Level I team members

Qualification

Fair Credit Reporting ActU.S. Bankruptcy CodeCollection softwareTime-management skillsCommunication skillsBasic office equipmentMember relationsOrganizational skills

Required

A high school diploma or equivalent

Three years' experience related to work of this position

Incumbent Bonding REQUIRED by TFCU's chosen authority

TFCU University certification

Ability to maintain and apply proficient knowledge regarding Fair Credit Reporting Act (FCRA), laws, regulations, and procedures of the collection process at the incumbent's level

Ability to maintain and apply proficient knowledge of Chapters 7, 11, 12, and 13 of the U.S. Bankruptcy Code at the incumbent's level

Maintains appropriate level of skill regarding the use of collection software and TFCU mainframe software

Ability to reduce delinquency, while maintaining positive member relations

Ability to identify terms of default and establish parameters for the resolution of default

Ability to use basic, fundamental office equipment

Ability within level to maximize recoveries, while maintaining positive member relations

Excellent time-management and organizational skills to manage daily collection queue and assigned work

Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts