Smart Care · 1 month ago
Bilingual Customer Service Agent
USA - Indiana - Fishers
Full-time
Onsite
Entry Level
2+ years expSmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. As a Bilingual Customer Service Agent, you will provide exceptional support for customers by addressing inquiries, resolving issues, and ensuring a positive experience across various communication channels.
ChemicalFacilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)Service Industry
Responsibilities
Respond to inbound customer calls and emails concerning sales or service inquiries
Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
Notate the position responsibilities
Track and code customer inquiries and complaints for multiple operations companies and follow-up if necessary
Dispatch and escalate requests to technicians and other field personnel
Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs
Work with other departments including dispatch, billing, credit, parts and field management operations to respond to customer inquiries and ensure resolution
Make outbound call as needed to obtain information and provide responses to customer inquiries and field personnel
Perform all duties with integrity, safety and a professional mentality
Promote a positive and inclusive work/team environment
Communicate all program deficiencies and improvements
Report all non-conforming work
Ensure effective communication
Demonstrate discretion, confidentiality and good judgement when dealing with sensitive company, personnel and client information
Foster collaboration and communication
Qualification
Required
High School diploma or equivalent
bilingual (Spanish) verbal and written
2+ years of customer service experience in a fast-paced environment
Proficient with Google and Microsoft office Suite products (Excel, PowerPoint, Word)
Excellent organizational, bilingual (Spanish) verbal and written
Ability to interface with cross-functional teams and all levels of personnel/management
Strong problem solving and analytical skills
Able to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated)
Solid organization and time management skills
Effective verbal and written communication skills
Ability to multi-task and prioritize with organization and time management skills
Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment
Ability to work independently
Ability/willingness to commute to the office for meetings and training
Capability to pass background checks and initial drug screening
Valid driver's license
Preferred
Experience with Workday
Familiarity with IFS or related CRM systems
Company
Smart Care
Smart Care provides solutions for commercial foodservice, refrigeration, warehouse/cold storage and HVAC equipment nationwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-01Debt Financing
2022-03-10Acquired
Leadership Team
Andrew Buck
Chief Financial Officer
Dean Henderson PSPO (I), PSM (I)
Product Owner – IT Business Partner
Recent News
2025-07-02
Business Wire
2025-02-03
Company data provided by crunchbase