Pure Storage · 11 hours ago
Subscription Services Operations Specialist
Santa Clara, CA
Full-time
Onsite
Mid Level
$36/hr - $53/hr
4+ years expPure Storage is fundamentally reshaping the data storage industry, and they are seeking a Subscription Services Operations Specialist to support the Renewal team. This role involves providing operational support, managing inquiries, and optimizing the renewals process to secure revenue and enhance relationships with partners and internal teams.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process
Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment
Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner
Goal is to operationalize the Subscription Services Representatives pipeline while optimize renewal rate, attach rate and term
Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
Effectively communicate company messages, value propositions, etc. verbally and in writing
Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data
Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position the following subscription cycle
Accurately confirm and quote all subscription renewal opportunities for assigned territory
Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3
Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams
Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates
Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools
Fulfills installed base requests for field
Accountable for data related projects that help improve the Renewal reporting
Qualification
Required
4+ years experience in sales operations and or contract administration
Solid Salesforce aptitude
Ability to organize and prioritize activities
Strong oral and written communication skills
Organizational and follow up skills, problem solving and analytical skills
Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision
Preferred
Inventory/installed base management experience is a plus
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
Michael Cornwell
CTO - Americas
Recent News
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Company data provided by crunchbase