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Brilliant Earth · 3 days ago

Customer Experience Assistant, Sales (Part Time)

Denver, CO

Part-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Brilliant Earth is a leading e-commerce jeweler dedicated to creating a more sustainable and compassionate jewelry industry. The Customer Experience Assistant will provide exceptional customer service, assist customers in their purchasing decisions, and help maintain the showroom's appearance and organization.

CommunitiesJewelryLifestyleSocial Media

Responsibilities

Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options

Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality

Guide customers to purchase, creating memorable and personalized experiences for each customer

Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets

Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product

Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries

Call customers to confirm showroom appointments and answer any pre-appointment questions

Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance

Use our ERP system to manage your tasks and communicate cross-functionally

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry

Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines

Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed

Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security

Open and/or close the showroom and waiting area

Qualification

Sales strategiesCustomer serviceProduct knowledgeERP systemCommunicationCollaboration

Required

A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door

A drive to exceed goals. You love a good challenge! You're a self-proclaimed “over-achiever” on a mission to exceed your sales targets

It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment

Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise

Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Preferred

A bachelor's degree or equivalent preferred

Experience with an ERP or CRM system

A passion for socially and environmentally responsible organizations and products

Benefits

Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.

Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.

Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.

Sales Incentive Programs. Incentive programs to recognize and reward sales performance.

Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!

Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

401k match. We know that saving for the future is important. That's why we offer a generous 401k match.

Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.

Pre-Tax Commuter Benefits.