Fivetran · 22 hours ago
Customer Success Manager
Oakland, CA
Full-time
Hybrid
Mid Level
$90K/yr - $108K/yrFivetran is a company focused on simplifying data access for organizations. They are seeking a Customer Success Manager to enhance customer retention and satisfaction while driving increased usage of their data solutions.
AnalyticsCloud Data ServicesData Integration
Responsibilities
CSMs have between 250-350 accounts
Own net retention of your book of business by retaining and expanding customers
Holding calls with customers to promote adding connectors, engage on churn risk, and evangelize plan upgrades
Driving scaled campaigns (webinars, campaigns, offerings, etc) to generate more usage and overall retention
Managing a PQL flow to grow and protect usage (e.g. new connectors and saving existing connectors)
Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Strategize with Sales Engineers to uncover additional use cases for expansion
Work cross-functionally with support, solution architects, marketing, product, and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users
Be the customer advocate, and provide feedback internally to product, support, and other teams that can help grow Fivetran’s value to customers
Develop customer relationships with the goal of creating customer advocates
Qualification
Required
Experience in a SaaS quota-carrying sales or customer success role
Being customer-centric - building relationships, understanding customer needs, and how we are delivering value
Track record of hitting or exceeding your goals and MBOs
The right balance of self-confidence and humility to lead as an individual contributor
Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow
Ability to manage multiple projects and tasks, while staying organized and efficient
Experience with Salesforce is a must
Preferred
Experience in analytics/data tools is a plus!
Benefits
100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
Company
Fivetran
Fivetran is a technology company that automates replicating data into a cloud data platforms.
Founded in 2012
1001-5000 employees
H1B Sponsorship
Fivetran has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (11)
2023 (8)
2022 (30)
2021 (13)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$853.11MKey Investors
Vista Credit PartnersAndreessen HorowitzMatrix
2023-05-18Debt Financing· $125M
2021-09-20Series D· $565M
2020-06-30Series C· $100M
Leadership Team
George Fraser
Chief Executive Officer
Taylor Brown
COO & Cofounder
Recent News
General Catalyst
2025-12-30
The Philadelphia Inquirer
2025-12-19
Morningstar.com
2025-12-11
Company data provided by crunchbase