Bridgeway · 21 hours ago
Customer Service Representative
Overland Park, KS
Full-time
Onsite
New Grad, Entry Level
$38K/yr - $42K/yrBridgeway is a rapidly growing Pittsburgh based company that is among the country’s largest specialty transportation providers. The Customer Service Representative is responsible for reviewing customer communications to enter freight orders accurately into the Transportation Management System and ensuring effective communication with customers and internal teams to resolve issues.
Transportation/Trucking/Railroad
Responsibilities
Maintains data entry requirements by following data program techniques and procedures
Verifies entered data by reviewing, correcting, deleting, or reentering data
Answer phones and respond to emails in a courteous and timely manner
Communicate effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
Escalates all non-routine customer inquiries appropriately to solve operational issues
Maintains operations by following policies and procedures and reporting needed changes
Contributes to team effort by accomplishing related results as needed
Assist the settlements manager with any special projects
Other duties as assigned
Qualification
Required
High School graduate or equivalent
Previous experience in a customer service setting
Good problem solving skills and ability to deliver excellent customer service in a demanding and fast paced environment
Strong attention to detail and accuracy with excellent task organization skills and ability to multitask
Above average numeracy/mental math skills
Preferred
College Degree
Proficiency in Microsoft Excel
Direct experience in transportation/logistics
Company
Bridgeway
Among the country's largest transportation and logistics providers, Bridgeway is headquartered in Pittsburgh, PA, leveraging a network of over 100,000 carriers across the U.S.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bruce McAdams
Chief Executive Officer
Matthew Korcinsky
Chief Financial Officer
Company data provided by crunchbase