End User Support Specialist jobs in United States
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Catch Talent · 1 month ago

End User Support Specialist

positionMount Pleasant, SC
timeFull-time
remoteOnsite
seniorityMid Level
money$20/hr - $35/hr
date3+ years exp

Catch Talent is a leading recruiting agency specializing in talent acquisition solutions for technology and digital media companies. They are seeking an experienced End User Support Specialist to provide on-site IT support for a 25-person office, handling a variety of technology-related tasks and ensuring smooth operations for end-user technology.

Professional ServicesRecruitingStaffing Agency
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Growth Opportunities
Hiring Manager
Nicole Kissling M.Ed.
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Responsibilities

Hands-on, in-office support for end-user technology to ~25 staff
Triage, desk-side fixes, peripheral swaps, room readiness, vendor coordination, ticket hygiene, and prompt escalation for trading-critical issues
Linux/Windows/MacOS endpoints, profiles, local apps, standard images
Peripherals: monitors, docking stations, keyboards/mice, headsets, webcams, KVMs
Trading desk ergonomics and cable management at the seat
Market-data terminals/peripherals, hardware/setup only; software/data feed issues escalated per runbook
Conferencing/AV meeting room readiness and daily room checks
Telephone/softphones and headset configuration & swaps
Secure printing/MFDs (user setup, jams, toner), badge association
Joiners/Movers/Leavers hands-on tasks: device issue/return, desk moves
Local “smart-hands” under remote guidance (racking thin clients, reseating cables, vendor escorts)
Asset, spares, and consumables stock management; RMA handling/shipping/receiving for end-user gear
Basic patching/reboots per schedule; enforcing endpoint encryption and MDM enrollment using standard tools
Providing remote support to users in other offices as appropriate

Qualification

IT support experienceWindows supportMacOS supportLinux supportActive DirectoryMDM proficiencyIT Asset ManagementTrouble ticketing softwareCustomer service skillsJIRA knowledgeConfluence knowledgeInterpersonal skills

Required

Three (3) or more years of IT support experience
Experience supporting Windows, macOS, and Linux workstations and laptops
Familiarity with user administration (setting up user accounts, changing passwords, etc.) in Active Directory
Proficiency with workstation, laptop, and related peripherals troubleshooting
Professional experience with MDM (Mobile Device Management) and IT Asset Management
Basic understanding and application of Password management, MFA, Encryption, Phishing, Endpoint Security, Proxy, Firewall
Knowledge of trouble ticketing software and a closed-loop process for problem resolution
Strong interpersonal skills and a focus on providing exceptional customer service
The ability to work in an on-site environment daily, during the core business hours of 8:00-5:00

Preferred

Knowledge of management tools like JIRA and Confluence

Company

Catch Talent

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Catch Talent is a recruiting agency that provides end-to-end talent acquisition solutions.
dateFounded in 2015
location
Mt Pleasant, South Carolina, USA
people-size11-50 employees
web-link
https://catchtalent.com/

Funding

Current Stage
Early Stage

Leadership Team

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Christina Lock
Founder & CEO
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Chad Norman
Founder & COO
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Recent News

SC Biz News
Chad Norman
2025-09-17
Company data provided by crunchbase