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Texas Southern University · 3 weeks ago

Director Student Financial Success-Customer Relations and Operations

Houston, TX

Full-time

Onsite

Lead/Staff, Director/Executive

$75K/yr - $95K/yr

3+ years exp

Texas Southern University is seeking a Director of Student Financial Success-Customer Relations and Operations to assist in coordinating and administering student financial aid programs. The role involves management and supervisory responsibilities to ensure compliance with university and funding agency goals, as well as serving as a resource for financial aid processing policies and procedures.

EducationUniversities

Work & Life Balance

Responsibilities

Setups, coordinates monitors, and implements all functions and processes for students who apply for or receive any type of financial aid

Oversees import and export for Federal Grant and Direct Loan programs. Manages and performs reconciliation procedures. Monitors output reports and clean suspense file from UC4 data load process for institutional Student information records

Performs all duties and responsibilities of the Return of Title IV Funds (RT24) process; including but not limited to, calculations, award adjustments, and reporting of any federal overpayments to the NSLDS in accordance with required timelines

Assists with maintaining the integrity of data of the financial aid module in Banner and/or job-related software releases

Oversees TASFA and Texas Grant programs allocation funding

Assists with developing implementation plans, conversions and installing new Banner and/or job-related software releases

Ensures timely submission of college work-study earned hours. Assists with preparation of monthly college work-study reconciliation reports

Awards, revises, and certifies all college access loans and alternative loans from various lenders

Works with data analyst to prepare budgets for campus-based aid and Pell grants based on current guidelines

Assists with FISAP/THECB reports and other reports required by the state or Department of Education

Develops a working relationship with internal and external partners, as well as various college departments, staff and faculty ensuring they are provided with the financial aid support needed

Serves as the Chair of the SAP committee and designates committee members from departments outside of student financial success

Maintains confidentiality and complies with financial aid administrators professional code of conduct

Performs other job-related duties as assigned

Qualification

Federal financial aid knowledgeBanner software proficiencySupervisory skillsData analysisMicrosoft Office proficiencyEffective customer serviceProblem-solvingTime managementVerbal communicationWritten communication

Required

Master's degree (M.A. or M.S. or M.B.A.) in Business, Public Administration or related field

Three (3) years to five (5) years of related experience

Knowledge of Federal, State, Local, and County laws

Knowledge of policies, procedures, and practices

Knowledge of management and supervisory practices

Knowledge of Banner and other job-related software systems

Knowledge of procedures and monitoring compliance in the federal loan and Federal Pell grant programs

Requires full/complete knowledge in multiple disciplines and serves as an ultimate subject matter expert in at least one discipline or function

Demonstrates full command of technical and functional principles, procedures, and subject matter in multiple disciplines to handle any situation and lead or train others

Requires the ability to lead the development or modification of work procedures across multiple disciplines

Work requires the direct application of a variety of procedures, policies and/or precedents

Knowledge of supervisory techniques

Knowledge of Microsoft Office Professional or similar applications

Skill in being detail oriented

Skill in effective customer service

Skill in problem-solving and decision-making

Skill in multitasking and time management

Skill in planning activities

Skill in both verbal and written communication

Ability to prepare detailed reports

Ability to work independently