New Braunfels Utilities ยท 1 day ago
Billing Services Rep
New Braunfels, TX
Full-time
Onsite
Entry Level
1+ years expNew Braunfels Utilities is seeking a Billing Services Representative responsible for accurate and timely billing of utility and city services. The role involves analyzing meter readings, verifying bills, and coordinating with various departments to resolve customer issues and ensure billing accuracy.
Electrical DistributionEnergyGovernment
Responsibilities
Analyze multiple meter reading verification reports for each route
Awareness of current weather conditions and understanding of historical usage
Research irregularities in electric, water and wastewater usage
Verify and confirm reads using various software; MeterSense Temetra, and Itron
Knowledge of solar meters, their billing and banking net usage
Check high usage accounts for continuous usage indicating potential leaks
Monitor vacant and disconnected accounts for usage, research unexplained usage and reach out to other departments, as needed
Estimate usage based on account history and NBU estimation guidelines
Prorate usage based on read dates and service periods
Strong knowledge and understanding of current rates, account classifications and miscellaneous fees added by multiple departments
Ability to calculate all bill charges manually using current rates and usage
Ability to validate system prorated charges during rate changes
Create billing files with correct file type and send to outsourced bill print processor
Check billing statements for accuracy prior to approving for mailing
Post billing batch and check each route for unbilled accounts
Research unbilled accounts and reason, follow-up if necessary
Check and confirm miscellaneous fees such as impact, meter set fees, reconnect and admin charges on all accounts
Verify City services are added and billing accurately on applicable accounts
Review account classifications, service periods, bill codes and charges on all first bills
Confirm auto draft is added to delayed accounts
Manage damage claims from water and electric ops, bill accounts in GP Dynamics and NorthStar
Complete service orders for meter sets, changes, removes, and discrepancies
Schedule rereads, meter investigations and general service orders
Frequent verbal and written communication with Metering, Water and Electric Ops regarding meter reads, missing meters, stopped meters and usage/read issues
Frequent verbal and written communication with Customer Service regarding customer fees, services, auto-pay and service order issues
Notify Customer Service and Conservation and Customer Solutions departments of customer water issues, such as high usage and continuous consumption. Send customer letters when applicable
Verify impact fees, meter set fees, D/R fees and damaged meter charges with New Construction Department, when needed
Proficiency in NorthStar CIS and GP Dynamics
Proficiency MDM systems, such as MeterSense and Itron
Ability to identify and troubleshoot minor technical issues in the event working from home is necessary
Excellent verbal and written communication skills
Exceptional time-management and multi-tasking ability
Strong analytical skills, attention to detail, ability to identify trends and patterns of usage and discrepancies
Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks
Adhere to NBU safety guidelines and practices at all times and in all situations
Maintain a clean and safe work area, office, field site and vehicle as applicable
Develop & maintain effective customer service skills for communications with co-workers, customers and the public in general
Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents
Adhere to NBU policies and procedures
Exemplifies NBU Core Values of Integrity, Stewardship, Team, Culture and Safety
Participate in and support initiatives to reach annual NBU Performance Measures
Qualification
Required
High School Diploma/GED
One to two years of experience with NBU and a thorough understanding of billing cycles and policies required
Two years of billing experience occupying a position that utilizes strong analytical skills in any industry may be substituted for experience at NBU
Proficiency in NorthStar CIS and GP Dynamics
Proficiency MDM systems, such as MeterSense and Itron
Excellent time management, listening skills, attention to detail, accuracy, adaptability and stress management skills
Strong analytical skills, attention to detail, ability to identify trends and patterns of usage and discrepancies
Ability to calculate all bill charges manually using current rates and usage
Ability to validate system prorated charges during rate changes
Ability to identify and troubleshoot minor technical issues in the event working from home is necessary
Excellent verbal and written communication skills
Exceptional time-management and multi-tasking ability
Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks
Adhere to NBU safety guidelines and practices at all times and in all situations
Maintain a clean and safe work area, office, field site and vehicle as applicable
Develop & maintain effective customer service skills for communications with co-workers, customers and the public in general
Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents
Adhere to NBU policies and procedures
Exemplifies NBU Core Values of Integrity, Stewardship, Team, Culture and Safety
Participate in and support initiatives to reach annual NBU Performance Measures
Company
New Braunfels Utilities
New Braunfels Utilities aims at electric distribution, energy saving and utlity services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Kelso
Interim Chief Executive Officer
Connie Lock
General Counsel and Chief Ethics Officer
Recent News
2025-04-19
Business Journals
2022-11-13
Company data provided by crunchbase