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Vesigo Studios · 3 weeks ago

Technical Support Specialist (B2B Software, Mid-Level)

Medford, OR

Full-time

Onsite

Entry, Mid Level

$22/hr - $25/hr

1+ years exp

Vesigo Studios is seeking a Technical Support Representative with a focus on B2B support. The role involves providing technical assistance to business clients, resolving software-related issues, and guiding clients in optimizing their use of the software.

Information TechnologySoftwareWeb Development

Responsibilities

B2B Customer Support : Deliver prompt and effective technical support to business clients via phone and email. Address technical issues related to software installation, operation, and performance in a B2B environment

Technical Problem Solving : Diagnose and resolve technical issues, offering clear guidance and ensuring solutions are effectively implemented

Software Operational Optimization : Actively guide business clients in optimizing the use of our software for their daily operations, enhancing efficiency and productivity

Software Knowledge : Maintain a thorough understanding of Vesigo Studios' software products, staying abreast of updates and new features relevant to our business clients

Documentation and Reporting : Accurately document interactions and issues in our CRM system. Provide feedback and reports on common challenges to the product development team

Feedback Loop and Product Enhancement : Collect and relay client feedback to aid in product improvement, ensuring our software meets the evolving needs of our B2B clients

Escalation Management : Efficiently manage the escalation of complex issues, maintaining clear communication with business clients