Total Access Urgent Care · 1 month ago
Receptionist - St. Louis, MO
St Louis, MO
Full-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrTotal Access Urgent Care is a leading healthcare provider in the greater St. Louis area, dedicated to delivering fast, friendly, and affordable care. The role of Patient Access Representative involves welcoming and assisting patients, guiding them through the intake process, and ensuring a positive experience from start to finish.
Health CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Greet patients with a warm, friendly, and professional demeanor, ensuring they feel welcome and cared for from the start
Guide patients through the initial intake process with clarity and patience
Thank patients, leaving them with a sense of confidence and satisfaction
Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly and affordable care
Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting
Input patient information accurately into our electronic medical records (EMR) system
Verify patient insurance coverage using online tools and EMR systems
Clearly explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way
Collect co-pays and explain visit costs with professionalism
Handle sensitive or difficult conversations with tact and professionalism
Answer incoming calls and assist with patient questions or follow-up
Collaborate closely with clinical staff to ensure smooth patient flow
Create a warm, helpful, and efficient front desk experience for every visitor
Qualification
Required
High school diploma or equivalent
Must be at least 18 years old
Valid driver's license and reliable transportation (you may “rove” between locations during a shift)
Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
Comfortable working in a fast-paced, team-driven environment
Strong communication and problem-solving skills, and customer service skills
Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity
Benefits
Health Insurance: Medical, dental, vision, life, and short-term
401(k) Retirement Plan: With employer match
Paid Time Off (PTO)
Free Urgent Care: For you, your spouse, and children at all TAUC locations (for those carrying company sponsored or other health insurance)
Employee Assistance Program (EAP): Includes free counseling, legal, and financial resources
Discounts: Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership, Online ticket deals and more
Company
Total Access Urgent Care
Total Access Urgent Care is a hospital health care company located in Ballwin.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-02-17Acquired
Company data provided by crunchbase