IT Support Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

Net2Source (N2S) ยท 2 days ago

IT Support Technician

positionIndianapolis, IN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$34/hr - $39/hr

Net2Source Inc. is a global leader in workforce solutions, known for its rapid growth and commitment to connecting talent with opportunities. The IT Support Technician will serve as the primary point of contact for IT support, addressing hardware and software issues while ensuring a seamless digital user experience for clients.

B2BDeliveryHuman ResourcesInformation Technology
check
Growth OpportunitiesbadNo H1Bnote

Responsibilities

Provide direct onsite IT support to Client employees across multiple locations
Serve as primary contact for endpoint hardware, operating systems, and enterprise applications
Support new hire onboarding, device provisioning, and accessory assistance
Proactively identify and resolve potential hardware and software issues
Ensure endpoint devices meet security standards (patching, drivers, supported app levels)
Troubleshoot technical issues and partner with infrastructure teams as needed
Support adoption of new and upcoming IT initiatives and services
Leverage technical curiosity and customer focus to continuously improve digital user experience

Qualification

Microsoft 365 toolsDiagnosticComputer hardware setupProblem-solvingOperating systems knowledgeCustomer service mindsetHelp Desk experienceApple CertificationsIT Technician certificationTechnical communication skills

Required

Working knowledge of setup, configuration, and use of computer hardware, software, and networks
Strong diagnostic and problem-solving skills focused on endpoint devices and peripherals
Advanced knowledge of Microsoft 365 tools (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams)
Excellent technical and non-technical communication skills with ability to translate technical concepts for non-technical users
Basic understanding of operating systems including Windows, macOS, and iOS
Strong customer service mindset with ability to work directly with end users
High School Diploma or GED required
Previous Customer Service experience required
Must be legally authorized to work in the United States
Client does not anticipate providing sponsorship for employment visa status

Preferred

Previous Help Desk experience preferred
Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional
Completed Microsoft 365 Fundamentals Certification
IT Technician certification (e.g., Microsoft Certified IT Professional) is a plus

Company

Net2Source (N2S)

twittertwittertwitter
Glassdoor4.1
company-logo
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
dateFounded in 2007
location
Somerset, New Jersey, USA
people-size1001-5000 employees
web-link
http://net2source.com

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Ashish Garg
Founder & CEO
linkedin
Company data provided by crunchbase