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Johnson County Wastewater · 3 weeks ago

Recording Maintenance Technician (Customer Service I)

US-KS-Olathe

Full-time

Onsite

Entry Level

2+ years exp

Johnson County Wastewater is dedicated to serving a diverse and expanding community. They are seeking a Recording Maintenance Technician to assist customers with land record documents and motor vehicle transactions, ensuring accuracy and providing excellent public service.

Utilities

Responsibilities

Greets and assists customers in competing transactions by reviewing documentation for accuracy and completion; locates and retrieves documents to help the customer establish facts and reach conclusions

Answers detailed questions about deeds, title documents and other property related inquiries; determines and communicates county requirements with customers; answers inquiries by researching, locating, and providing detailed information, explains routine procedures and processes for the department. Follows up and communicates with customers as needed

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and identifying and escalating unresolved problems appropriately

Calculates and collects appropriate fees for payment; resolves basic customer complaints, problems, and billing disputes; completes preliminary cash audit of cash, credit card and check payments received

Maintains acceptable levels of customer service while achieving standards for accuracy, productivity, and cash handling

Performs other duties as assigned