Option Care Health · 3 weeks ago
Human Resource Service Center Specialist
Springfield, IL
Full-time
Onsite
Entry Level
$23.72/hr - $39.51/hr
1+ years expOption Care Health is the largest independent home and alternate site infusion services provider in the United States. The Human Resource Service Center Specialist role is essential for supporting HR inquiries and providing exceptional customer service, while also assisting with HR processes and maintaining HR resources.
Health CareHospitalWellness
Responsibilities
Researches and resolves inquiries submitted to HCM Case Management system, providing responses in a timely fashion. Liaises within HR and with other departments to collect necessary information to provide accurate and detailed responses for submitted requests
Manages the case management escalation process and ensures SLAs are adhered to
Handles tasks that route through Workday Inbox in a timely manner
Recommends process/customer service improvements and innovative solutions for more efficient and effective use of Workday and team resources. Solicits feedback and identifies overall needs of system users
Assists with delivering core HR processes such as onboarding, hiring, terminations, retirements, timekeeping, and program implementations, including benefits, compensation, and performance management. May administer other HR systems used for timekeeping, performance, and training management processes
Conduct tier 1 troubleshooting and review of team member records in HCM system to assist in answering inquiries through the case management tool
Schedules and generates custom reports as needed for stakeholders. Generates reports for governmental and compliance reporting (i.e. OSHA, AAP, Safe Harbor, etc)
Develops and maintains content of HR Articles aimed at proactively deflecting cases and providing valuable resources for team members
Establishes and maintains up-to-date functional departmental documentation and standard operating procedures for both HR Operations internal processes and manager/team member job aids
Assists with HR Operations team member’s projects as needed including administrative support, new functionality, and configuration testing
Actively participates in Workday Community, regional user groups, and other forums to stay current in technology changes
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related discipline preferred; OR a High School Diploma, GED, or Associate's degree with a combined total of three (3) years of experience in Customer Service and an HR support role preferred
1 or more years of Human Resources service center or customer service experience, providing first level employee support preferred
1 or more years of directly related experience transacting in HR systems such as Workday, PeopleSoft, etc. and first level support activities
Knowledge of confidentiality requirements associated with the practice of Human Resources
Knowledge of HR administration policies, practices, and procedures pertaining to benefits, payroll, compensation, etc
Solid understanding of HR business processes, HR data, HR systems and their interdependencies
Strong analytical and problem-solving skills with proven experience in solving problems and identifying recommended solutions
Ability to quickly learn new systems, processes, and technology
Intermediate proficiency in Microsoft Excel
Positive, service-oriented attitude with excellent follow through on issues
Ability to work in a challenging business environment demonstrating flexibility by managing numerous priorities
Results oriented, highly motivated, able to complete assignments in a timely and accurate manner
Ability to document processes and create end user training guides
Excellent written/verbal communication skills
Ability to establish working relationships with team members at all levels in the organization
Ability to effectively manage confidential information
Ability to work independently without supervision and work well in a team environment
Preferred
Previous Workday experience
Previous HR Service Center experience
Benefits
Medical, Dental, & Vision Insurance
Paid Time off
Bonding Time Off
401K Retirement Savings Plan with Company Match
HSA Company Match
Flexible Spending Accounts
Tuition Reimbursement
MyFlexPay
Family Support
Mental Health Services
Company Paid Life Insurance
Award/Recognition Programs
Company
Option Care Health
Option Care Health is a provider of comprehensive, cost-effective pharmaceutical and home care solutions.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$849.27M2023-03-01Post Ipo Secondary· $399.75M
2021-02-08Post Ipo Secondary· $277.5M
2020-02-03IPO
Leadership Team
John Rademacher
President and Chief Executive Officer
Recent News
2025-12-18
Investor's Business Daily
2025-11-28
Company data provided by crunchbase