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Dragos, Inc. · 1 day ago

Senior Customer Success Manager - Digital

United States

Full-time

Remote

Mid, Senior Level

$140K/yr - $140K/yr

2+ years exp

Dragos, Inc. is a market leader in ICS/OT Cybersecurity dedicated to defending industrial organizations. They are seeking a Senior Customer Success Manager to act as a trusted advisor for their industrial clients, driving adoption and satisfaction while aligning solutions with customer goals.

Cyber SecurityNetwork SecuritySecurity

Responsibilities

Serve as the primary post-sales contact for a defined set of accounts

Develop a deep understanding of Dragos Platform, WorldView Threat Intelligence, and Professional Services capabilities and industry-specific challenges

Contribute to digital engagement strategies developed by senior team members

Establish key relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes

Execute customer success plans to drive onboarding, adoption, and satisfaction

Own customer management for designated segments, driving retention and health metrics through proactive engagement, value realization, and early identification of commercial and technical risks to reduce churn (GDR) and accelerate expansion (NDR)

Monitor account health, identify risks, and escalate to senior colleagues as needed

Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans

Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience

Qualification

Customer Success ManagementCybersecurity KnowledgeAccount ManagementICSCommunication SkillsPresentation SkillsRelationship BuildingLearning New Technologies

Required

2+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management

Strong communication, presentation, and relationship-building skills

Ambitious, curious, and comfortable to learn new technologies to enable digital touch customer success strategies

Comfortable working independently in a remote-first environment

Familiarity with cybersecurity and how that translates to business level outcomes

Strong executive presence with exceptional written and verbal communications skills

Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is helpful

Willingness to travel 25%

Benefits

Competitive Equity Package

Comprehensive Benefits Plan

Company

Dragos, Inc.

Glassdoor3.6

Dragos provides the most effective OT cybersecurity technology for industrial and critical infrastructure to deliver on our global mission: to safeguard civilization.

Founded in 2016

Hanover, Maryland, USA

501-1000 employees