Proofpoint · 1 day ago
Sr. Customer Success Manager
Salt Lake City, UT
Full-time
Hybrid
Senior Level
5+ years expProofpoint is the leader in human-centric cybersecurity, protecting organizations with innovative solutions. The Senior Customer Success Manager will ensure customers realize the full value of Proofpoint's products and services, focusing on maximizing renewals and enhancing customer experiences through strategic guidance and advocacy.
EmailEnterprise SoftwareInformation TechnologyNetwork SecuritySaaS
Responsibilities
Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us
Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers’ decision makers on the CSP’s content and timeline
Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own
Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management
Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track
Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction
Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets
Qualification
Required
4-year college degree in a business area, technical area or equivalent
5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior
Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice
Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced
Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results
Proven ability to influence colleagues and customers to act in high impact situations
Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Current knowledge of cybersecurity solutions and productivity suites
Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team
Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate
Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership
Evidence of pristine documentation, executive communications, white papers, etc
Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
Ability to work independently, ability to adapt quickly, positive attitude
Moderate travel (25%+)
Benefits
Competitive compensation
Comprehensive benefits
Learning & Development We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
Flexible work environment [Remote options, hybrid schedules, flexible hours, etc.].
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Company
Proofpoint
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.
1001-5000 employees
H1B Sponsorship
Proofpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (52)
2023 (47)
2022 (103)
2021 (71)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
$885.5MKey Investors
DAG VenturesBridgescale PartnersMeritech Capital Partners
2021-04-26Acquired
2019-08-21Post Ipo Debt· $800M
2012-04-20IPO
Leadership Team
Sumit Dhawan
CEO
Michael Frendo
Chief Technology Officer, Engineering
Recent News
2026-01-06
2025-12-18
Company data provided by crunchbase