Amazon · 1 day ago
Sr. Manager, Operations Engineering Management, Worldwide Grocery Stores (WWGS) Operations Business Support
Seattle, WA
Full-time
Onsite
Senior Level, Lead/Staff
$136K/yr - $225K/yr
8+ years expAmazon is seeking a Sr. Manager, Operations Engineering Management for their Worldwide Grocery Stores operations. This role is responsible for defining and delivering engineering solutions to enhance grocery store operations, manage a team of labor engineers, and drive workforce optimization initiatives.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Develop labor tools, models, and standards to support forecasting of scheduled hours and staffing requirements and calculating estimated labor costs across retail operations
Provide performance feedback to retail operations on workforce investments, measuring quality, service, and budget metrics to identify patterns, trends, and improvement opportunities
Partner with Merchandising, Supply Chain, Retail, Food Safety, and other stakeholders to develop tactics that best leverage workforce and labor spend
Drive process improvement methodologies, operational excellence principles, and design systems that optimize labor productivity while maintaining service quality
Develop, manage, and maintain labor standards and workforce planning tools that can be applied across multiple retail formats and locations
Drive program reviews up to VP level, presenting complex retail workforce design decisions and trade-offs to senior WWGS leadership
Lead a team of workforce engineers supporting multiple banners and new formats across WWGS
Qualification
Required
7+ years of team management experience
Experience working cross-functionally and driving decision making among stakeholders with competing goals
Bachelor of Science in Industrial Engineering, Operations Research, Manufacturing Engineering, or equivalent engineering discipline
8-10 years of relevant engineering experience with significant focus on labor engineering, workforce optimization, and retail operations
5+ years of leadership experience in industrial engineering roles, preferably with retail operations or labor management systems experience
Labor Strategy Translation: Ability to translate strategic workforce objectives into clear, tangible actions at store, area, and network levels, understanding how labor decisions impact operational effectiveness, resources, and costs
Business Impact Assessment: Understanding of how labor processes and operating models impact company business and financial performance, particularly in retail grocery environments
Risk Management: Expertise in identifying risks and threats in current and emerging operational strategies and understanding their impact on workforce effectiveness and costs
Retail Labor Ecosystem: Deep understanding of creating safe, productive labor ecosystems that support delivery of operational excellence in grocery retail environments
Multi-Format Workforce Planning: Experience developing workforce strategies that can adapt across diverse grocery formats (Amazon Fresh, Whole Foods Market, etc.)
Labor Cost Optimization: Proven track record in optimizing labor spend while maintaining customer service standards and operational efficiency in high-volume retail environments
Change Management: Ability to drive team, store, and regional understanding and acceptance of workforce planning as a key enabler of store performance and continual improvement while building trust and consensus in the model across stakeholders
Proven ability to scale technology solutions across multiple retail locations and formats
Identify opportunities to improve customer experience through data-driven insights, including checkout optimization and improved inventory replenishment influenced by item level holding power
Develop standards and processes that enable consistent execution across diverse retail store formats while maintaining flexibility to support unique attributes
Preferred
Deep understanding of retail operations, store systems, and grocery industry challenges
Experience with retail technology systems including POS, inventory management, supply chain, and customer experience platforms
Knowledge of grocery-specific requirements including food safety systems, temperature monitoring, and perishable goods handling
Familiarity with omnichannel retail strategies and integration between physical and digital grocery experiences
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-08
Company data provided by crunchbase