Smart Energy Water · 3 weeks ago
AI Platform Success Manager
Irvine, CA
Full-time
Onsite
Senior Level
5+ years expSmart Energy Water is a leading AI platform company that empowers the global Power, Water, Gas, Solar, and eMobility industries. The AI Platform Success Manager will be responsible for building and maintaining client relationships, supporting them in understanding platform capabilities, and driving growth through strategic planning and innovation.
Computer Software
Hiring Manager
Ana D.
Responsibilities
Having your finger on the pulse of your client SEW.ai platform operations and business strategy measuring innovation, satisfaction, asking about challenges, and offering help when needed
Working with your SEW.ai clients with a strong mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize efficiency. Foster customer loyalty by frequently visiting clients and participating in industry events
Monitoring clients’ key performance metrics and taking the necessary actions to improve them
Drive growth by working closely with customers' technical and business executive leadership teams to deeply understand their business and technical objectives and execute strategic plans
Manage SEW.ai and client solution improvements
Providing thought leadership, innovation, and having the confidence to challenge business strategy with your client
Qualification
Required
Minimum 5+ years of relevant work experience in a SaaS Customer Success Management or Account Management role operating or supporting clients
Experience in having full client responsibility, developing client accounts, managing platform roadmaps, and actively pursuing cross-sale and upsell opportunities
Industry experience working in the Payments sector; SaaS start up experience preferred
Relevant bachelor / master's or bachelor's degree
Able to influence business strategy and communicate effectively at all levels
Able to understand client challenges from business and Technology perspectives
Able to independently develop client accounts and create more value for our clients
Preferred
SaaS start up experience preferred
Company
Smart Energy Water
SEW.AI is the world's #1 trusted and only Vertical AI platform for energy and water, connecting Customers, Workforce, and Grid Assets on one secure, cloud-native foundation.
1001-5000 employees
H1B Sponsorship
Smart Energy Water has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (8)
2023 (18)
2022 (13)
2021 (20)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Brad Smith
Vice President of Partner Success
Aman Singha
Chief Revenue Officer
Recent News
Company data provided by crunchbase