Würth Industry USA · 1 day ago
Inside Sales Representative - Defense & Aerospace experience a plus
Roanoke, VA
Full-time
Onsite
Mid Level
3+ years expWürth Industry USA is seeking an Inside Sales Representative who will act as the internal first line contact for assigned customer accounts. The role involves managing the end-to-end sales cycle processes, ensuring customer satisfaction through effective account management, data analyzation, and collaboration with cross-functional teams.
Wholesale
Responsibilities
Work to meet all established Key Performance Indicators (KPI’s)
Always represents the company professionally and courteously
Partners with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
Effective management of all customer’s master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)
Proactively drives account management while executing tasks to support the sales process and move opportunities forward
Collaborates professionally with cross functional teams to identify and resolve customer issues
Work to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability
Follow company guidelines to establish selling prices and profit margins. Actively research profitability concerns
Supports in preparing continuous improvement reviews for our customers
Work with established reporting tools for inventory review and new item additions
Manage customer portals for demand, quote requests, and corrective actions
Maintains and builds customer relationships to become a trusted consultative advisor
Read and decipher customer prints to provide accurate customer quotes
Recommend and identify internal process improvements
Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
Up sell products and services through weekly sales or company promotions
Performs other duties, as assigned
Qualification
Required
Minimum 3 - 5 years customer service/inside sales or related experience is required
Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
Advanced Excel skills
Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material
Ability to analyze data to make decision and impacts for the customer
Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations
Must be able to verbalize thoughts and information via phone and in person clearly and concisely
Excellent judgement and decision-making skills
Ability to establish credibility, respect and trust from internal colleagues and external customers
Ability to keep employees motivated, create a team environment and resolve conflict
Must occasionally lift, carry or move up to 25 lbs
Preferred
Bachelor's Degree Preferred
SAP skills are advantageous
Company
Würth Industry USA
Our industry-leading inventory management technology and a worldwide team of experts ensure that you receive your industrial and construction components at the right place, at the right time, and at the right price, every time with: • Data-driven and customized inventory management solutions • End-to-end program support to optimize supply and reduce costs • Global network stability and buying power combined with local partnership We provide you with maximum efficiency, control, and transparency.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bastian R.
Chief Information Officer
Brett Godwin, MBA
Sr. Human Resources Business Partner
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