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Nexus Health Systems · 2 days ago

Manager IT Operation

Houston, TX

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Nexus Health Systems is seeking a Manager of IT Operations who will serve as an escalation point for a technical team within a complex multi-facility healthcare system. This role is responsible for overseeing IT Helpdesk services, managing off-site teams, and ensuring adherence to service level agreements while collaborating with internal IT teams to implement best practices.

ConsultingHealth CareHospitalNutrition

H1B Sponsor Likely

Responsibilities

Must have strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment

Proven ability to communicate effectively with diverse audiences, both verbally and in writing, expert use of various business tools: Microsoft suite to create educational tools for customer base, facilitation of knowledge and enhancing end user computer competencies

Ensures that the design and use of technical services adhere to established Nexus policies, procedures, and standards

Skilled expertise and collaboration with other departments; apply the complete lifecycle of IT infrastructure, including physical servers, hospital/facility back-ups, virtualized environments, storage solutions, network devices, and system security. Implement best practices for configuration management, capacity planning, and resource optimization

Expert understanding and ability to manage highly available (HA) and scalable virtual environments using vSphere and Hyper-V

Expertise in Windows Server administration, including Active Directory (AD), Group Policy, DNS, and implement industry best practices for user and group management, security, disaster recovery. Lead Active Directory migration projects and ensure Active Directory synchronization with Azure AD/Entra

Possess a strong understanding of network protocols, network security principles (Firewalls, VPNs, ACLs), and network troubleshooting methodologies. Implement segmentation strategies to enhance security and network performance

Collaborate with the Cloud Services team to manage and optimize our hybrid infrastructure, including Microsoft 365, Azure, and Intune

Strong in the use of scripting languages (PowerShell, Python) to automate routine IT tasks, improve efficiency, and minimize human error

Assists in creation of policy and procedures; implement and rigorously test disaster plans, incorporating automated failover

Travel requirement: Must have reliable transportation to complete project requirements at multiple sites

Performs other duties as assigned

Qualification

Technical Project ManagementWindows Server AdministrationVirtualization TechnologiesNetwork Security PrinciplesCloud Computing PlatformsScripting LanguagesIT Ticketing SystemsPeople ManagementPolicy DevelopmentHealthcare KnowledgeCommunication SkillsCollaboration Skills

Required

Bachelor's degree in computer science, Information Technology, or a related field (or an Associated degree with extensive experience)

4+ years of Strong Technical Project management and leadership experience managing project teams, technical deliverables, issue resolutions, risk, and client escalation

3+ years of experience in leading technical services support; leading and managing IT teams of 15 FTE's or more

Working knowledge of relevant industry regulations (DMV, JCAHO, HIPAA) and their application to technical support

Experience in Active Directory Domain and Certificate services, including the migration of domain services

Advanced knowledge of virtualization technologies: VMWare vSphere, Microsoft Hyper-V

Working knowledge of cloud computing platforms (Microsoft 365, Azure, Intune)

Experience with managing IT ticketing systems (Jira, Service Now, or equivalent)

Familiarity with network security solutions (IDS/IPS, SIEM) and network troubleshooting methodologies

One of the following certifications: Windows Server Hybrid Administrator, MCSE, VCP-DCV

Project management skills in Microsoft Planner or Visio

Preferred

Familiarity with healthcare modalities preferred: Lab, Pyxis Med Dispense, Nurse Call, Radiology, Telemetry, etc

PMP certification preferred but not required

Company

Nexus Health Systems

Nexus Health Systems provides behavioral care, pediatric care, and rehabilitation services.

Founded in 1992

Houston, Texas, USA

501-1000 employees

https://nexushealthsystems.com

H1B Sponsorship

Nexus Health Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (2)