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Kantar Media · 1 day ago

Manager, Client Service

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$79K/yr - $132K/yr

2+ years exp

Kantar Media is a leading data, insights, and consulting company that specializes in understanding people's behaviors and preferences. They are seeking a strategic and detail-oriented Manager for their Client Service team in the Media Solutions group, responsible for managing client relationships and overseeing the execution of media campaign research to deliver high-quality insights.

MarketingPublic RelationsSocial MediaSocial Media Management

Responsibilities

Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks

Optimize efficiency of delivery without sacrifice of quality

Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise

Utilize various tools and partners to complete studies from start to finish

Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects

Owns and manages project timelines and quality, collaborating with client teams and across departments

Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients

Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity

Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance

Provides guidance for junior project team members, serving as a go-to for day-to-day questions

Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment

Qualification

Client service experienceQuantitative methodologiesProject managementData analysisMicrosoft Office proficiencyCommunicationCritical thinkingDetail-orientedGrowth mindset

Required

2+ years of professional experience in a client service market research role with exposure to quantitative methodologies

Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience

Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)

Strong detail-orientation with ability to manage multiple work streams and among multiple teams

Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving

Exhibits a growth mindset, a can-do attitude, and the ability to take initiative

Bachelor's degree in market research/marketing or related social science and analytic disciplines