FIS · 1 month ago
Senior Product-Process Trainer
US FL PIE 11601
Full-time
Hybrid
Mid, Senior Level
$74K/yr - $121K/yr
5+ years expFIS is a leading fintech company focused on advancing the way the world pays, banks, and invests. They are seeking a Senior Product-Process Trainer to develop and deliver training for financial institutions, particularly in core banking software, while collaborating with Instructional Designers to create self-paced learning sessions.
BankingFinancial ServicesFinTechPayments
Responsibilities
Conduct needs assessments to determine training needs, understand learner profiles, job settings, and system tasks
Deliver a full portfolio of multi-day courses and virtual/web-based sessions (5–10), while developing a limited set of new courses (1–3)
Apply strong presentation, communication, and classroom management skills at FIS facilities or client sites (up to 25% travel)
Create learning plans for new instructor-led and virtual courses with minimal guidance, as well as provide feedback on course development
Stay updated on product changes and revise course materials as needed using standard templates
Keep current on financial services trends (banking, wealth management, insurance, regulatory) relevant to FIS products
Manage all aspects of training projects, including:
- Client communication
- Scheduling and travel planning
- Status, expense, and forecast reporting
- Follow-up and issue resolution
Qualification
Required
Bachelor's degree in finance or adult education or the equivalent combination of education, training, or work experience
Typically, 5 to 8+ years of experience in banking and/or adult education and classroom management
Financial or banking experience with a focus on Lending/BackOffice
Exceptional presentation, course development, attention to detail, and interpersonal skills
Knowledge of adult learning principles and techniques
Understanding of banking and financial services, including lending, insurance, wealth management, online banking, card services, and bill payment
Excellent customer service skills along with the ability to build credibility and positive client relationships
Proficiency with technology and Microsoft Office applications
Clear, tactful verbal and written communication with capability to collaborate across all organizational levels
Effective time management, problem-solving, project management, leadership, and negotiation skills
Resourceful, flexible, dependable
Preferred
In-depth knowledge of FIS products and systems, particularly MISER or HORIZON, along with familiarity with FIS procedures and the products being trained
Community Banking or Credit Union experience
Benefits
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
Payments Dive
2026-01-16
Electronic Payments International
2026-01-15
Company data provided by crunchbase