FAIRWINDS Credit Union · 1 day ago
Member Service Representative 1 - New Smyrna Beach
New Smyrna Beach, FL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $19/hrFAIRWINDS Credit Union is a mission-driven organization focused on helping members achieve financial freedom. As a Member Service Representative, you will welcome members, perform teller transactions, educate them on products, and assist with inquiries to enhance their financial experience.
BankingCreditFinancial Services
Responsibilities
Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive
Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing
Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently
Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly
Maintain balancing standards and operational compliance for all transactions
Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions
Maintain the appearance and organization of your teller station and the branch environment
Participate in individual and team coaching sessions to build product knowledge and improve member service skills
Live and model The FAIRWINDS Way values in everything you do
Qualification
Required
A strong desire to serve others and help them improve their financial lives
Excellent communication skills and a professional, positive attitude
Comfortable handling cash and working with technology in a fast-paced environment
Detail-oriented with strong problem-solving skills and a willingness to learn
Preferred
Previous customer service, retail, or cash handling experience is a plus, but not required; we'll train the right person with the right attitude!
Benefits
11 paid holidays and generous paid time off to recharge and reset
6% 401(k) match
$700 annual contribution to your Health Savings Account
Comprehensive maternity leave program to support growing families
Medical, dental, vision, disability, and life insurance
Leadership development, tuition assistance, and advancement opportunities
Rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
Company
FAIRWINDS Credit Union
We are the financial that doesn’t want you to have any debt. We offer solutions and advice to help you on your journey to financial freedom.
Founded in 1949
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Phil Tischer
COO
Bryan Meizinger
Executive Vice President, Chief Credit Officer
Recent News
2025-08-29
The Orlando Sentinel
2025-07-14
Company data provided by crunchbase