Concentra · 1 month ago
Concentra Support Engineer I, Clinical Apps Admin (Ex)
Addison, TX
Full-time
Hybrid
New Grad, Entry LevelConcentra is recognized as the nation’s leading occupational health care company. The Support Engineer I, Clinical Apps Admin focuses on providing technical assistance for clinical applications, resolving user issues, and ensuring optimal performance of healthcare technology systems.
Health CareHospitalMedicalPrimary and Urgent CareTherapeuticsWellness
Responsibilities
Resolve clinical application issues
Assists users with software navigation
Coordinate with IT teams for escalation
Utilize ticketing system efficiently
Document issue resolutions
Monitor system performance and errors
Update application configurations as required
Provide end-user support documentation
Gather user feedback for improvements
Clinical Database Management
Support Desk Tools Expertise
Clinical Applications Support
Troubleshooting Skills
Communication Skills
User Training and Documentation
Documentation Maintenance
Basic Network Knowledge
Feedback Implementation
Software Update Familiarity
Qualification
Required
Education Level: Bachelor's Degree ; Major: Computer Science
Experience in lieu of required education is acceptable
Familiarity with electronic health records (EHR) systems and healthcare IT infrastructure is essential
Experience implementing security measures
Exposure in clinical applications, including troubleshooting, configuration, and user training
Diagnose and resolve issues related to clinical applications, including EHR systems, patient management software, and medical device integrations
Familiarity with SQL databases and application performance monitoring tools is essential
Effective verbal and written communication skills
Proven analytical skills, critical thinking, and the ability to troubleshoot complex issues effectively
Excellent interpersonal skills
Demonstrate strong communication skills, empathy, problem-solving abilities
Flexibility in adjusting to new processes, technologies, and environments
Ability to prioritize tasks effectively, manage multiple support requests simultaneously, and meet deadlines consistently
Solid organizational skills, thoroughness in documentation, and the ability to spot errors or inconsistencies in clinical applications
Strong interpersonal skills, the ability to listen actively, and the capacity to mediate disputes effectively
Benefits
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
Company
Concentra
Concentra is a health care center that offers occupational medicine, urgent care, physical therapy, and drug screening services.
Founded in 1979
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-07-24IPO
2015-03-23Acquired
Leadership Team
Christopher Axberg
Senior Director Digital Marketing
Recent News
2026-01-19
MarketScreener
2025-12-15
Business Wire
2025-12-08
Company data provided by crunchbase