Pegasystems · 4 days ago
Principal Technical Writer, Intelligent Automation
United States
Full-time
Remote
Senior Level, Lead/Staff
$99K/yr - $150K/yr
7+ years expPegasystems is a company focused on delivering relevant and intuitive content through its Knowledge Management Team. In this Principal-level role, you will define and drive the future of Pega Cloud documentation, creating impactful content that supports internal operations and enhances client adoption of Pega Cloud.
Artificial Intelligence (AI)CRMRobotic Process Automation (RPA)Software
Responsibilities
Interview highly technical engineers, interpret their explanations, and clearly document processes so Pega clients and other engineers in our organization can understand
Continuously optimize our internal and client-facing knowledgebases, providing ongoing guidance on content strategy
Provide thought leadership for knowledge management solutions, including AI initiatives that optimize productivity of the team
Become well-versed in the architecture, implementation, and operations of Pega Cloud and Pega software products
Qualification
Required
7-10 years of experience as a technical writer, content curator, or curriculum developer with a track record of translating complex, technical concepts into clear content
Experience managing content projects autonomously through collaboration with teams across the globe
Demonstrated an ability to thrive in dynamic, rapidly shifting environments, and independently identify new opportunities to add value to the business
Experience implementing AI to optimize productivity
Honed sharp critical thinking skills to provide creative solutions to difficult problems
A skilled technical writer, adept at optimizing external and internal documentation for large, cross-functional teams
You understand the needs of your audience and you can effectively tailor the right message for them
You thrive when driving high-impact, high-stakes content management projects autonomously
You are meticulous with your attention to detail, but don't lose sight of the bigger picture
You enjoy keeping content structured for clarity, consistency, and intuitive navigation
You're enthusiastic about adopting AI in your daily work to optimize content management tasks; you enjoy experimenting with new approaches that help scale your impact
You thoroughly understand technical documentation best practices and are experienced working with SMEs to continuously iterate content
You are highly autonomous and self-driven, with a strong sense of ownership and ambition to deliver impactful outcomes
Benefits
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Company
Pegasystems
PegaSystems provides business process and customer relationship management solutions for organizations.
5001-10000 employees
H1B Sponsorship
Pegasystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (32)
2023 (24)
2022 (59)
2021 (46)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
$525M2020-02-19Post Ipo Debt· $525M
2009-01-01Post Ipo Equity
1996-07-26IPO
Leadership Team
Alan Trefler
Founder and CEO
Ken Stillwell
Chief Operating Officer and Chief Financial Officer
Recent News
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