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TransUnion · 1 day ago

Marketing Internship - Summer 2026

Chicago, IL

Internship

Hybrid

Intern

$19/hr - $22/hr

Start in 2026 Spring

TransUnion is a company that fosters a welcoming and energetic environment encouraging collaboration and innovation. The Summer Internship Program provides an opportunity for interns to develop their skills while optimizing the knowledge base utilized by operations and performing ongoing keyword discovery, expansion, and optimization.

Credit BureauFinancial ServicesInformation TechnologyLegal

Responsibilities

Optimize the current knowledge base utilized by operations using modern methodology and techniques

Perform ongoing keyword discovery, expansion and optimization

Provide recommendations for changes to the knowledge base, including content, linking and other factors, to improve efficiency and searchability of the information

Utilize Google Analytics and other tools to identify trends, patterns and pain points for the agent experience with the knowledge base

Adjust content/knowledge articles and search criteria based on trends to allow for efficient use of the knowledge base by all agents

Design and develop clear and easily consumable knowledge articles to ensure business unit compliance with company policies and federal/state laws

Qualification

Google AnalyticsSalesforceMicrosoft OfficeListening skillsPresentation skillsVerbal communicationWritten communication

Required

Must be graduating by June 2028 or earlier

Pursuing an associates or bachelor's degree in Marketing, Communications, Journalism or related field

Proficient in Microsoft Office

Must have good presentation skills with the ability to interact effectively and professionally with various people/groups

Must have above average verbal and written communication skills, in addition to excellent listening skills

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week