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Flex · 1 week ago

Associate, IT Support

New York, NY

Full-time

Hybrid

Entry Level

$86K/yr - $89K/yr

1+ years exp

Flex is a growth-stage FinTech company based in NYC focused on enhancing the rent payment experience. They are seeking an Associate, IT Support to provide technical support, maintain IT infrastructure, and collaborate with various departments to improve operational efficiency.

AppsBillingFinancial ServicesFinTechSoftware

H1B Sponsor Likely

Responsibilities

Provide technical support to end-users on hardware, software, and network-related issues via Slack, Zoom, phone or in-person

Support the onboarding and offboarding of fellow Flexers in our systems as well as any required hardware

Install, configure, and maintain desktops, laptops, printers, and other IT equipment

Monitor and help troubleshoot wireless networks (WiFi), and VPN connections

Perform routine maintenance tasks, such as system updates, backups, and antivirus scans

Collaborate and partner with other departments to increase their efficiencies and reduce their day to day friction

Document IT processes, procedures, and system configurations

Qualification

IT support experienceWindowsMacOSGoogle AdminMDM toolsMicrosoft 365People skillsProblem-solving skillsCommunication skillsTeamwork

Required

Minimum of 1-2 years in a similar IT support role, with an understanding of IT fundamentals

Knowledge and practical experience with Windows, MacOS, iOS and Android

Knowledge and practical experience with hardware. (i.e. laptops/mobile devices/switches)

Knowledge of Google Admin for managing G Suite applications and settings

Knowledge of MDM tools (Mobile Device Management) for Apple device administration

Knowledge of MDM tools for managing windows devices

Knowledge of Microsoft 365 for administering and supporting user requests and permissions

Excellent problem-solving skills and attention to detail

Superior communication skills and people skills to effectively interact with a diverse user base

Ability to work independently and as part of a team in a fast-paced environment

Preferred

Bachelor's degree in Information Technology, Computer Science, or related field preferred

Experience working with Zapier

Experience working with VPN

Experience working with antivirus/malware detection software

Experience with Agile project methodologies

Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus

Benefits

Competitive medical, dental, and vision available from Day 1

Company equity

401(k) plan with company match (our company match kicks off at the beginning of 2026)

Unlimited paid time off + 13 company paid holidays

Parental leave

Flex Cares Program

Free Flex subscription

Company

Flex

Glassdoor3.9

Flex enables people to pay rent bills on a schedule that fits their personal finances.

Founded in 2019

New York, New York, USA

201-500 employees

https://getflex.com

H1B Sponsorship

Flex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)