La Familia Health Santa Fe · 1 month ago
Switchboard Operator
Santa Fe, NM
Full-time
Onsite
Entry Level
1+ years expLa Familia Health Santa Fe is committed to providing quality service to its patients. The Switchboard Operator serves as the first point of contact for patients, ensuring effective communication and scheduling while operating the telephone switchboard to manage incoming calls.
DentalEducationHealth CareHospitalMedicalOutpatient CareTraining
Responsibilities
Provides customer service by answering phones, directing calls to staff and/or taking phone messages, communicating in both English and Spanish, informing patients about schedules and policies, such as the cancellation policy, sliding fee scale, and payment arrangements
Assists in scheduling by making appointments, entering new patient information and correcting/updating information for established patients (e.g., name, address, phone number, etc.), scheduling new and established patients; and confirming appointments
Operates switchboard equipment to answer incoming calls, determines intent of caller and makes appropriate connection
Receives and routes a variety of calls for general LFMC information including complaints, emergencies, bomb threats and security calls
Assists in coordinating patient information, billing and collections efforts by printing schedules, and running reports as requested
Assists in reporting telephone equipment or service complaints and problems
Maintains logs of calls placed and any additional information required for various reports or special projects
Trains new telephone operators in performance of job duties
Qualification
Required
High School graduate or equivalent required
Minimum of one year experience in the area of customer service
CPR Certification, required
Fluent in both English and Spanish
Benefits
Four (4) weeks of annual leave
Up to two (2) weeks of sick leave
Up to one (1) week of continuing education leave
Eight (8) paid holidays and four (2) days for personal leave
Medical
Dental
Vision
Paid term life insurance
Paid Short Term Disability
Optional Life
Critical Care
Medical and Dependent care expense accounts
Health Savings Account
403(b) retirement savings plan (eligible for company match after 12 months of employment)
Company
La Familia Health Santa Fe
For more than 50 years, La Familia Health has been providing excellent family-centered medical, dental, behavioral health services to individuals and families in Santa Fe County and surrounding areas in New Mexico.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brandy Van Pelt-Ramirez
Chief Executive Officer
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