Claremedica · 1 month ago
eCW Training & Support Specialist (Bilingual-Spanish)
Orlando, FL
Full-time
Onsite
Entry, Mid Level
2+ years expClaremedica is dedicated to enhancing the lives of seniors through exceptional care and support. The EMR Training and Support Specialist plays a crucial role in empowering clinical and administrative staff by providing essential training and technical support for the electronic medical record (EMR) system, ensuring effective utilization to improve patient outcomes and operational efficiency.
Health CareMedicalPrimary and Urgent Care
Responsibilities
Champion Claremedica’s core values in every interaction—ensuring training and support foster Partnership, Communication, and a commitment to Quality
Deliver role-based training to ensure staff understand how to effectively navigate and use the EMR system in alignment with care coordination and documentation standards
Develop, update, and maintain user-friendly training materials, manuals, and tip sheets to support consistent EMR utilization across locations
Build Trust through timely and responsive, hands-on support to frontline users, resolving issues and escalating system barriers that hinder efficient use of the EMR
Conduct workflow observations and collaborate with site teams to align EMR usage with value-based care (VBC) goals and approved organizational workflows
Track training participation, performance, and support metrics to help monitor EMR adoption and inform transformation priorities
Support EMR implementation and system upgrades by coordinating user onboarding, testing functionality, and providing go-live assistance
Assist in data migration, system integration, and user acceptance testing
Participate in cross-functional initiatives to improve user experience, streamline documentation processes, and promote operational efficiency
Document and share common system issues or improvement opportunities with the Practice Transformation team to support ongoing system optimization, contributing to a culture of Excellence
Promote user engagement by developing communications, updates, and guidance that reinforce best practices and system value
Support audits, assessments, and transformation initiatives as needed across the organization
Develop and deliver educational materials, newsletters, and announcements to enhance user knowledge and engagement
Other duties as assigned
Qualification
Required
2–4 years of experience providing EMR training and support in a healthcare environment
Proven ability to deliver engaging, role-based EMR training and provide ongoing technical/user support
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual training tools (Zoom, Teams) and travel to centers for trainings
Excellent communication skills with the ability to adapt messaging to clinical, administrative, and technical audiences
Highly organized and able to manage multiple training and support requests across locations
Strong critical thinking and problem-solving skills with a service-oriented mindset grounded in Trust, Communication, and Partnership
Comfortable working independently and collaboratively in a fast-paced, evolving environment
Preferred
Strong understanding of clinical workflows and healthcare operations, particularly in outpatient or primary care settings
Familiarity with value-based care concepts and documentation requirements
Bilingual (English / Spanish) is a plus
Benefits
Resources
Training
Benefits
Competitive compensation
Company
Claremedica
Claremedica provides diabetes care, cancer screening, blood pressure management and more for senior citizens and commercial patients.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Revelstoke Capital Partners
2022-02-24Private Equity
2019-07-01Series Unknown
Leadership Team
Stefanny Estrella
Human Resources Business Partner
Recent News
Company data provided by crunchbase