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Tebra · 1 day ago

Customer Success Manager, Strategic

United States

Full-time

Remote

Entry, Mid Level

$76K/yr - $81K/yr

1+ years exp

Tebra is a company focused on unlocking better healthcare by helping independent practices modernize care. As a Customer Success Manager, you will guide customers through successful adoption and ensure they achieve measurable value from the platform, while managing relationships and driving retention and expansion.

Electronic Health Record (EHR)Health CareMedical

Responsibilities

Manage and retain a book of customers typically under <$20–30k ARR across designated product areas

Understand customer business goals and align them to platform capabilities, driving adoption through consistent adherence to established playbooks

Build strong working relationships with end users and manager-level stakeholders, ensuring successful onboarding handoffs and long-term engagement

Drive proactive outreach focused on adoption, retention, and early identification of risk using customer health analytics

Deliver personalized recommendations rooted in best practices, enabling customers to fully utilize core and add-on products

Meet or exceed quarterly ARR retention and expansion quota targets, identifying opportunities within the existing product set

Document progress, action items, customer needs, and risks with precision, ensuring timely follow-up and clear cross-functional communication

Learn product features quickly and translate them into simple, actionable guidance for customers

Manage escalations calmly and professionally, owning initial de-escalation and looping in leadership when appropriate

Collaborate with Marketing, Product, and other CS teams to share customer feedback and support workflow optimization initiatives

Qualification

Customer relationship managementData-informed decision makingProblem solvingLearning new technologiesProactive mindsetCommunication skillsCustomer health analyticsOnboardingCollaboration