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Insight Technology Solutions · 3 weeks ago

Jr Customer Service Representative

United States

Full-time

Remote

Entry Level

3+ years exp

Insight Technology Solutions is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role involves providing proactive customer support, addressing client needs and complaints, and improving processes for long-term success. The successful candidate will focus on building relationships with clients and ensuring excellent customer service while meeting call center metrics.

ConsultingInformation TechnologyRoboticsSoftware

Growth Opportunities

Responsibilities

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

Building lasting relationships with clients and other call center team members based on trust and reliability

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

Qualification

Call center experienceTelephony systemsCRM proficiencyMicrosoft Office SuiteMultitasking abilitySensitive informationCommunication skillsAttention to detailOrganizational skills