NEOGOV · 1 month ago
Temporary Customer Service Representative
South Lake Tahoe, CA
Full-time
Onsite
New Grad, Entry Level
$25.25/hr - $27.84/hrNEOGOV is seeking a Temporary Customer Service Representative to assist with various billing and customer service tasks. The role involves handling customer inquiries, maintaining utility accounts, and managing emergency calls.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supports the Customer Service Manager and Customer Service Supervisor in achieving the department’s and the District’s mission, plans, objectives and values
Answers incoming telephone calls on multi-line phone system and responds to routine questions from the public using utility billing software, compiles reports and necessary documents, historical data, billing/account statements and other information necessary to answer customers’ inquiries
Maintains and administers in-house and online customer utility accounts according to District policies and procedures and prepares reports as needed
Receives and records public requests for water/sewer maintenance services, and relays work orders to appropriate departments using telephone and/or two-way radio
Inputs service/repair requests utilizing preventative maintenance utility software; prepares bills as needed
Handles dispatch of emergency calls and contacts all agencies required to be informed of such emergencies
Organizes and performs a variety of complex and responsible bookkeeping duties related to customer accounts, including daily maintenance and auditing of cash drawers
Follows appropriate District collection procedures to manage delinquent customer accounts
Works closely with the Inspections department to perform multiple functions associated with customer water meters
Qualification
Required
Requires high school diploma or equivalent
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase