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Texas Comptroller of Public Accounts · 4 weeks ago

Comptroller-Arbitration Program Specialist

Austin, TX

Full-time

Hybrid

Mid Level

3+ years exp

The Texas Comptroller of Public Accounts is seeking an Arbitration Program Specialist in the Property Tax Assistance Division. This role performs consultative services and technical assistance, acting as a subject matter expert on arbitration processes and providing extensive customer service to various stakeholders.

AccountingGovernmentNon Profit

Work & Life Balance

No H1B

Responsibilities

Answers complex property tax related telephone calls; conducts research and prepares responses to inquiries. Composes, types, and proofs written responses and prepares requested information and data. Maintain logs of questions received and answers provided. Responds to information requests by telephone, email, fax and written correspondence. May assist legislative staff, tax officials, property taxpayers and staff of various organizations with questions or concerns on arbitration-related matters

May assist in development of training manuals and guidelines. May participate in development of training and/or delivery of arbitration training. Prepares, proofs or edits publications, forms, videos and webpages

Researches and resolves complex problems with binding arbitration applications, arbitrator applications and issues related to the arbitrator registry. Performs various functions related to the arbitrator registry and requests for arbitration, including entry of applications, research of accounts, entry of standardized forms and account research to resolve processing and informational issues

Coordinates and collaborates with program staff in program planning, development, implementation, analysis, and documentation of agency program, including offering technical expertise on use of arbitration systems. May work with IT division on implementation of new systems by testing functionality

Performs other related duties as assigned

Qualification

Property tax experienceArbitration knowledgeDocument preparationCustomer serviceResearch skillsCommunication skillsTeam collaboration

Required

Graduation from an accredited college or university with a bachelor's degree

Three (3) years' experience researching, preparing, and editing documents for public dissemination

Experience providing customer service

Preferred

Graduation from an accredited college or university with a bachelor's degree in business, communications, economics, English, finance, government, management, political science, or public policy

Experience in the property tax field

Experience in government in a state agency, local government entities or legislative office

Experience with arbitration and Tax Code Chapter 41A

Benefits

Insurance

Retirement plans

Flexible work schedule

Company

Texas Comptroller of Public Accounts

Glassdoor3.4

The Texas Comptroller of Public Accounts manages funds for the world’s 8th largest economy, processes millions of paper and electronic tax returns each year and continually searches for innovative solutions to streamline operations at one of Texas’ largest state agencies.

Founded in 1835

Austin, Texas, USA

1001-5000 employees