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RELX · 1 month ago

Legal Customer Success Consultant

Dayton, OH (Springboro Pk)

Full-time

Hybrid

Mid Level

$48K/yr - $80K/yr

RELX Inc. is a global provider of information-based analytics and decision tools for professional and business customers. The Legal Customer Success Consultant will provide education and support to legal professionals, build relationships within accounts, and drive the usage of LexisNexis products to retain and grow revenue.

AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management

Responsibilities

Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products

Communicating credibly with customers to understand their challenges and provide guidance, education and consultation to help improvement

Reaching out to customers via phone and email to uncover training and product needs

Delivering specialized customer presentations and trainings, communicating our value propositions, and highlighting competitor differentiators to retain and drive revenue

Collaborating with internal partners to drive preference and develop strategic account plans

Partnering with sales to provide product demonstrations for prospective and current customers to grow revenue for the business

Identifying and sharing upsell leads and opportunities with sales partners

Qualification

Juris DoctorLegal researchSales experienceTraining experienceCommunication skillsPresentation skillsCollaboration skillsRelationship building

Required

Have a Juris Doctor, or comparable experience in a paralegal role

Display excellent verbal and written communication skills

Possess comfortability with delivering presentations and trainings in a virtual environment

Demonstrate excellent proven sales and/or training experience

Have legal research experience or expertise using LexisNexis tools

Be able to effectively partner and collaborate across teams with different functions

Have the ability to build solid relationships internally and externally

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice