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AIG · 23 hours ago

Claims Examiner II - Warranty

Jeffersonville, IN

Full-time

Onsite

New Grad, Entry Level

AIG Warranty is a leading provider in warranty management and service solutions. The Claims Examiner II is responsible for processing claims, authorizing repairs, and ensuring customer satisfaction through effective communication with service providers and clients.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Answer incoming phone calls and emails from service partners and contract holders seeking repair authorizations, contract and payment statuses, and a variety of other needs

Ask the right questions about the claim, evaluating each request to determine if Client should repair or replace the product

Research claims to determine what coverage options were purchased; make denial/approval of claims per the terms and conditions

Adjudicate claims for fair and reasonable repair charges

Purchase small appliances, plumbing products, and HVAC equipment if necessary to fulfill contract requirements

Maintain knowledge of covered equipment, as relates to the price/replacement value

Handle research assignments and reporting as delegated by management

Maintain good working relationship during all contacts with clients, even during difficult conversations

Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions

Qualification

Claims processingCustomer serviceAnalytical skillsWarranty knowledgeConflict resolutionExcel skillsWord skillsOutlook skillsCommunication skillsOrganizational skillsInterpersonal skills

Required

A record of providing outstanding customer service

Excellent written and verbal communication skills with ability to adapt as the need requires

Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations

Analytical skills and the ability to search the internet for answers and market data

Results oriented, and able to perform in a fast-paced environment and perform a wide variety of tasks and change focus quickly as internal and external demands change

Excellent organizational skills- flexible with moving from project to project while keeping track of progress

Professional attitude- we are looking for someone enthusiastic, reliable, and a team player

Basic Excel, Word, and Outlook skills

Excellent interpersonal skills

Ability to consistently meet deadlines

High school diploma or GED required

Preferred

Understanding of Warranty or Insurance products is recommended but not required

Prior claims experience preferred

Benefits

Total Rewards Program

Health, wellbeing and financial security

Professional development

Company

AIG

Glassdoor3.7

AIG is a global insurance company providing insurance products to support clients in business and in life.

Founded in 1919

New York, New York, USA

10001+ employees

https://www.aig.com/

H1B Sponsorship

AIG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (4)

2022 (23)

2021 (5)

2020 (13)