Triple Crown Corporation ยท 21 hours ago
SOP & Process Improvement Specialist
Harrisburg, PA
Full-time
Onsite
Mid Level
3+ years expTriple Crown Corporation is a full-service design-build company specializing in Property Management, Construction, and Real Estate Services. The SOP & Process Improvement Specialist will be responsible for creating and maintaining standard operating procedures while collaborating with various teams to enhance operational excellence.
CommercialConstructionProperty ManagementReal Estate
Hiring Manager
Emily Hombach
Responsibilities
Observe, shadow, and interview employees to document current-state workflows and procedures
Develop clear, concise, and standardized SOPs using approved formats and templates
Create supporting documentation such as process maps, flowcharts, checklists, and visual aids
Maintain a centralized SOP library with appropriate version control and accessibility for all employees
Analyze existing processes to identify inefficiencies, redundancies, risks, and opportunities for improvement
Conduct workflow analysis, root-cause analysis, and data review to support recommendations
Apply process improvement methodologies (e.g., Business Process Management, Lean, Six Sigma concepts) to enhance operational effectiveness
Establish and manage an ongoing SOP review cycle to ensure procedures remain accurate, relevant, compliant, and align with internal quality standards ad best practices
Support rollout of new and revised SOPs through communication, training, and job aids
Provide guidance to employees on how to locate, understand, and apply SOPs
Manage multiple SOP and process improvement projects concurrently, meeting timelines and priorities
Track progress, milestones, and outcomes related to SOP development and process improvements
Support administrative functions related to documentation, reporting, and SOP governance
Qualification
Required
Must have a valid Driver's License, automobile insurance, and reliable transportation
3+ years' experience in process documentation, process improvement, operations, training, or a related role
Bachelor's Degree in Business Administration, Operations Management, related field (or equivalent experience) is required
Must be proficient in Adobe Acrobat and Microsoft Office programs, including but not limited to Word, Excel, Teams, Outlook, SharePoint
Critical thinking mindset and comfortable challenging 'how it's always been done'
Strong ability to analyze workflows, data, and operational processes
Ability to build strong relationships across departments and facilitate collaboration without direct authority
Experience managing projects and working cross functionally
Preferred
Experience working in the Construction or Property Management industry is preferred but not required
Experience using HRIS (UKG), Yardi, or other similar systems are a plus
Benefits
Employer Paid Insurances - Short Term & Long Term Disability and Life Insurance
Health Insurances Plans Available - Medical, Dental, and Vision
Retirement Plan - 401K with Employer Match & Profit Sharing
Paid Time Off - amount offered based on experience
3 days of Wellness Hours - to use towards you and your family's health & wellbeing
9 Company Paid Holidays!
Company
Triple Crown Corporation
We provide high quality, best value real estate services on time, every time! We focus on markets and customers we serve now and in the future to provide: - Acquisitions: Raw Land, Finished Lots, Existing Residential and Commercial Rental Investment Properties - Construction Services: Land Development and Lot Sales, Residential & Commercial Rental Property Construction, Commercial Construction, Residential and Commercial Remodeling, Construction Management - Property Management Services: Residential Rental Community Management, Commercial Rental Property Management - Future Products & Services: We will explore future products and services, as well as strategic alliances to serve new markets that will complement our existing service offerings.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Deborah Hodges
Chief Operations Officer
Company data provided by crunchbase