Darktrace · 23 hours ago
Customer Success Manager
Los Angeles, CA
Full-time
Hybrid
Mid Level
$80K/yr - $95K/yr
3+ years expDarktrace is a global leader in AI for cybersecurity that provides essential cybersecurity platforms protecting organizations from unknown threats. The Customer Success Manager will manage a portfolio of named accounts, drive adoption, and ensure customer satisfaction while working towards renewals and upsells.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologyMachine LearningNetwork Security
Responsibilities
As a Customer Success Manager, you will manage a portfolio of 80-100 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts
Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes
Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required
Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs
Ensure customers are set up for success and facilitate the renewal at the end of the subscription term
Analyze customer engagement levels to assess risk and execute action plans to progress account health
Manage customer escalations to resolution, leveraging cross-functional teams within the business
Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members
Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts
Qualification
Required
A minimum of 3-5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting
Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical
Strong time management skills, self-motivation, and the ability to work effectively as part of a team
Preferred
Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts
Benefits
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
Company
Darktrace
Darktrace is an AI company that uses cybersecurity solutions to identify, prevent, and eliminate insider threats.
1001-5000 employees
H1B Sponsorship
Darktrace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$230.5MKey Investors
Brighton Park CapitalVitruvian PartnersFuture Fifty
2024-04-26Acquired
2021-04-30IPO
2020-03-25Post Ipo Secondary
Leadership Team
Jill Popelka
CEO
Jack Stockdale
CTO
Recent News
2026-01-06
2025-12-24
Company data provided by crunchbase