Crown Castle · 1 week ago
Supervisor NOC - Network
Rochester, NY
Full-time
Hybrid
Senior Level
$84K/yr - $115K/yr
5+ years expCrown Castle has been a leader in shared communications infrastructure for over thirty years. They are seeking a Shift Supervisor for their Network Operations Center to oversee daily monitoring and management of transport, IP, and Ethernet networks while leading a team of technicians.
InternetMobileTelecommunicationsWireless
Responsibilities
Regular review of all outstanding tickets to make certain SLA’s are being met
Consistent oversight of all issues to ensure continued communication to the customer
Continuously review all NMS and EMS systems
Ensure equal distribution of workload across shift technicians
Take ownership of escalations from team members and engage in direct customer communications
Consistently review the phone system to ensure the appropriate amount of technicians are available to avoid customers experiencing extended wait time
Prioritize work as needed during the shift
Be the liaison between management and the technicians so their focus is toward daily responsibilities
Incident Manager during all outages: Ensure all teams are engaged and are providing timely updates. Confirm all customer communications and ensure updates are sent per Incident Management guidelines. Construct and deliver high quality updates on issues to Executive Management team
Create, organize and distribute documentation for the team
Establish training development plans for team members and work with the leadership team to build training curriculum for technicians
Provide feedback to management on process and procedural improvement
Produce daily reports on technicians performance
Mentoring each team member on any issues as needed
Lead by example and drive the core values of the company
Always ensure a quality customer experience
Qualification
Required
Bachelor's degree from an accredited College or University in computer science or related area required
Equivalent work experience in a similar position may be substituted for educational requirements
5+ years' leadership experience
Ability to provide coaching, delegation and recognition to colleagues
Ability to build a strong, cohesive team whose members have complementary strengths
Ability to promote cross-functional collaboration and teamwork
Ability to coordinate, distribute and appropriately schedule work and the necessary resources required to effectively perform that work
Preferred
Certifications in leading networking hardware/software preferred
Benefits
Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
10 company holidays plus 2 floating holiday.
All offices provide free beverages and snacks.
Company
Crown Castle
Crown Castle Provides communications infrastructure--connecting people & businesses to essential data, technology & wireless service.
1001-5000 employees
H1B Sponsorship
Crown Castle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (17)
2023 (22)
2022 (22)
2021 (16)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$2.83B2024-08-01Post Ipo Debt· $1.25B
2023-12-04Post Ipo Debt· $1.49B
2001-04-25IPO
Leadership Team
Cathy Piche
EVP-COO Tower
Daniel Schlanger
Senior Vice President
Recent News
2026-01-16
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2026-01-16
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2026-01-15
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